Senior Salesforce Developer – AI & Service Cloud Expert

AgileEngine

Medellín

Presencial

COP 314.080.000 - 471.120.000

Jornada completa

14 días+

Generador de candidaturas

Consigue una respuesta de este empleador — un currículum y una carta de presentación adaptados exactamente a lo que busca para contratar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Growth without limits

Competitive compensation

Flexible hours

Meaningful, modern projects

Collaborative culture

Well-being & support

Descripción de la vacante

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.

We are seeking a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows, building modern solutions with Apex/LWC, and enhancing Service Cloud features. This fully remote role operates in US Central Time, focusing on operational excellence, incident management, and collaboration with global teams and

Formación

4+ years of experience in Salesforce development roles.
Strong development skills with Apex, LWC and Flows.
Expertise in Service Cloud, Salesforce integrations, and Omnichannel.
Hands-on production Salesforce support and troubleshooting.
Proven ability in operational/incident ownership, monitoring, and incident management.
Upper-intermediate English level.

Responsabilidades

Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.