Senior P&C Insurance Operations Analyst

Gallagher; Bogotá; On-site; Confidencial; Full time

Job summary

Gallagher in Bogotá is seeking a Senior Service Analyst to connect teams, improve operations, and ensure a smooth client experience across the P&C insurance lifecycle. You will work with branch teams, service centers, and carriers, coordinating renewals and guiding teammates to adopt best practices.

You will manage multiple priorities with strong attention to detail, while supporting or guiding others as needed and operating in alignment with US business hours (night shift).

Qualifications

• Minimum 3 years of experience in insurance operations.
• Understanding of the insurance policy lifecycle and client service processes.
• Advanced English proficiency.
• Strong written and verbal communication skills.

Responsibilities

• Deliver seamless support across the full insurance policy lifecycle, helping teams meet client needs accurately and on time.
• Partner with branch teams, service centers, and insurance carriers to keep processes moving and aligned.
• Improve the renewal experience by coordinating activities before and after policy renewal milestones.
• Guide and support team members, helping them learn systems, processes, and best practices.
• Spot opportunities to simplify workflows and shift work efficiently across teams.
• Resolve queries quickly to reduce delays and improve service quality.
• Strengthen relationships with internal teams to enhance the overall client experience.
• Help ensure all documentation and system records are accurate, complete, and up to date.

Job description

Gallagher in Bogotá is seeking a Senior Service Analyst to connect teams, improve operations, and ensure a smooth client experience across the P&C insurance lifecycle. You will work with branch teams, service centers, and carriers, coordinating renewals and guiding teammates to adopt best practices.

You will manage multiple priorities with strong attention to detail, while supporting or guiding others as needed and operating in alignment with US business hours (night shift).