Senior Service Analyst – Insurance Operations (P&C)

Gallagher; Bogotá; Sur place; Confidencial; Plein temps

Résumé du poste

Gallagher in Bogotá is seeking a Senior Service Analyst to connect teams, improve operations, and ensure a smooth client experience across the P&C insurance lifecycle. You will work with branch teams, service centers, and carriers, coordinating renewals and guiding teammates to adopt best practices.

You will manage multiple priorities with strong attention to detail, while supporting or guiding others as needed and operating in alignment with US business hours (night shift).

Qualifications

• Minimum 3 years of experience in insurance operations.
• Understanding of the insurance policy lifecycle and client service processes.
• Advanced English proficiency.
• Strong written and verbal communication skills.

Responsabilités

• Deliver seamless support across the full insurance policy lifecycle, helping teams meet client needs accurately and on time.
• Partner with branch teams, service centers, and insurance carriers to keep processes moving and aligned.
• Improve the renewal experience by coordinating activities before and after policy renewal milestones.
• Guide and support team members, helping them learn systems, processes, and best practices.
• Spot opportunities to simplify workflows and shift work efficiently across teams.
• Resolve queries quickly to reduce delays and improve service quality.
• Strengthen relationships with internal teams to enhance the overall client experience.
• Help ensure all documentation and system records are accurate, complete, and up to date.

Description du poste

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Join a team that helps deliver reliable, high‑quality insurance services to clients every day. As a Senior Service Analyst, you will play a key role connecting teams, improving operations, and ensuring a smooth experience across the Property & Casualty insurance lifecycle. Your work will directly impact service quality, client satisfaction, and operational efficiency.

How You'll Make An Impact

• Deliver seamless support across the full insurance policy lifecycle, helping teams meet client needs accurately and on time.
• Partner with branch teams, service centers, and insurance carriers to keep processes moving and aligned.
• Improve the renewal experience by coordinating activities before and after policy renewal milestones.
• Guide and support team members, helping them learn systems, processes, and best practices.
• Spot opportunities to simplify workflows and shift work efficiently across teams.
• Resolve queries quickly to reduce delays and improve service quality.
• Strengthen relationships with internal teams to enhance the overall client experience.
• Help ensure all documentation and system records are accurate, complete, and up to date.

About You

• Minimum 3 years of experience in insurance operations, ideally in Property & Casualty (P&C).
• Understanding of the insurance policy lifecycle and client service processes.
• Advanced English proficiency.
• Clear and effective communication skills, both written and verbal.
• Strong attention to detail and ability to manage multiple priorities.
• Confidence working with different teams and stakeholders.
• Problem‑solving skills and the ability to make thoughtful decisions.
• Experience supporting or guiding others is valued but not required.
• Comfort working in a role aligned with U.S. business hours (night shift).
• Relevant certifications are a plus, not a requirement.