Senior Manager, Card Services & Digital Banking (Remote)

Lever, Inc.; Colombia; Híbrido; COP 299.538.000 - 332.096.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision plans

401k + company match

Remote or hybrid work

4 weeks PTO

Metro SmartTrip benefits

Incentives for sustainable commuting

Descripción de la vacante

Forbright Bank is seeking a Senior Manager for Card Services to oversee day-to-day debit card operations, including administration and dispute processing, with strict Reg E compliance and high customer experience. The role partners with Risk, Compliance, Audit, Fraud, Product, and a card processor to ensure end-to-end integrity and governance.

Remote or hybrid work arrangements support a scalable, efficient operation in a fast-growing digital banking environment, emphasizing inventory controls,

Formación

• Bachelor’s degree in business, finance, or related field
• Minimum 7 years in financial institution operations
• Minimum 5 years in leadership/management
• Experience in debit card services operations
• Experience in debit card dispute processing including Reg E investigations
• Strong understanding of card network rules (Mastercard)
• Experience partnering with Risk, Compliance, Audit and third-party vendors
• Experience with Marqueta debit card products preferred
• Strong attention to detail with risk and controls
• Proficiency with Microsoft Office tools
• Excellent communication, organization and time management
• Self-motivated and adaptable

Responsabilidades

• Oversee daily operations of card services, including debit card administration and dispute activities
• Lead blended team for card servicing, issuance, replacement, and disputes
• Ensure workflows meet SLAs and internal controls
• Provide guidance and escalation support as needed
• Oversee debit card administration processes, including ordering, replacements, inventory and program maintenance
• Establish and maintain controls over inventory forecasting and shrinkage prevention
• Monitor and report on key program metrics such as activation, reissue, replacement cycle times, and customer impact trends
• Oversee end-to-end disputes including chargebacks and Reg E investigations
• Maintain dispute procedures and controls to support compliant execution
• Monitor dispute resolution SLAs and Reg E deadlines
• Partner with Fraud, Risk and Compliance to align roles and responsibilities

Conocimientos

Leadership

Regulatory compliance

Risk management

Reg E knowledge

Debit card operations

Dispute processing

Communication

Microsoft Office

Process improvement

Attention to detail

Educación

Bachelor’s Degree in business, finance, or related field

Herramientas

Marqueta

Descripción del empleo

Forbright Bank is seeking a Senior Manager for Card Services to oversee day-to-day debit card operations, including administration and dispute processing, with strict Reg E compliance and high customer experience. The role partners with Risk, Compliance, Audit, Fraud, Product, and a card processor to ensure end-to-end integrity and governance.

Remote or hybrid work arrangements support a scalable, efficient operation in a fast-growing digital banking environment, emphasizing inventory controls,