Senior Manager, Digital Experience Technical Specialist, Digital Banking

Lever, Inc.; Colombia; Híbrido; COP 406.981.000 - 488.377.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan

Dental plan

Vision plan

401k match

PTO 4 weeks

Transit benefits

Remote/Hybrid

Solar incentives

Subscriptions

Descripción de la vacante

Forbright Bank is seeking a Senior Manager, Digital Experience Technical Specialist to lead and optimize the bank’s client-facing digital platforms, including online banking and account opening. You will troubleshoot issues, implement solutions, and drive continuous improvements while collaborating with stakeholders across the organization.

Ideal candidates will have 6+ years in tech within financial services, 3+ years in frontend/full-stack roles, and strong API/cloud experience.

Formación

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related technical field required.
• Minimum of 6 years of experience in technology, preferably in Financial Services or Banking.
• Minimum of 3 years of experience as a front end or full stack developer, preferably within financial services.
• Proficiency in HTML, CSS, JavaScript, and SQL; Experience with Python preferred.

Responsabilidades

• Develop and manage the digital bank’s client-facing technology platforms.
• Troubleshoot issues and implement solutions for digital account opening and online banking.
• Collaborate with stakeholders to gather requirements and implement platform enhancements.
• Ensure regulatory compliance and industry standards for digital banking.

Conocimientos

Frontend/Full-stack

API integration

Cloud computing

Communication

Problem solving

Time management

Team collaboration

Educación

Bachelor's Degree in CS/Engineering/IT

Herramientas

Q2

Alloy

MANTL

Finxact

Descripción del empleo

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter futurefor our clients and the communities we serve.Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors andcreative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY: The Senior Manager, Digital Experience Technical Specialist responsible for managing the Digital Bank’s client facing technology platforms. This role leverages technical expertise to troubleshoot issues, implement solutions, and contribute to continuous improvements across digital account opening and online banking platforms. This role requires the Senior Manager to be proactive, self-driven, and passionate about offering the best in-class digital experience for our customers.

DUTIES AND RESPONSIBILITIES:

• Develop and execute the Bank's self-service banking strategy in alignment with overall business goals
• Serve as the technical subject matter expert (SME) for digital account opening and online banking platforms
• Maintain and troubleshoot technical issues related to digital platforms
• Provide technical support to business partners and internal teams
• Develop and maintain internal technical documentation
• Develop proof-of-concept (POC) solutions to validate technical feasibility
• Collaborate with stakeholders to gather requirements and implement platform enhancements
• Communicate effectively with internal stakeholders and external vendors
• Stay current with emerging digital trends and evaluate their potential impact
• Ensure compliance with regulatory requirements and industry standards for digital banking
• Perform other duties as assigned

QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related technical field required
• Minimum of6years of experience in technology required preferably in Financial Services and/or Banking
• Minimum of3yearsof experience as a front end or full stack developer, preferably within financial services required
• Strong understanding of modern architectural patterns (e.g., microservices, event-driven architecture) and cloud computing principles
• Proficiency in reading and understanding technical documentation, including API specifications, sequence diagrams, and detailed system designs
• Proficiency in HTML, CSS, JavaScript, and SQL; Experience with Python highly preferred
• Proven experience working on integrating various platforms such as Q2, Alloy, MANTL, Finxact, or similar online banking platforms is highly desirable, including understanding their APIs, data structures, and implementation methodologies
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the Bank
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Outstanding problem-solving and time management skills
• Self-motivated, self-directed, and results-oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach

$125,000 - $150,000 a year

The pay range for this position is above. The specific rate will depend on the successful candidate’s qualifications and prior experience $125,000 (entry level qualifications) to $150,000 (highly experienced).

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES:

For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

CORE PRINCIPLES:

• Excellence: Excellence is not a goal,but astandard, reflected in theprecisionof our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.Innovation is a continuous investment innew ideas.
• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline.We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Distinct Value: Wefocusour energy where we add value. We avoidthe commoditizedandthe ordinary, choosing to compete through insight, specialization,technologyand service.By concentrating on areas whereexpertisematters and relationships endure, we create differentiation that is defensible and lasting.
• Clients: We exist to advance our clients’ success and to help them grow.We listen deeply, think creatively, and deliver solutions that solve problems, driveimpactand add value.Every client relationship is built on partnership, performance, and purpose.
• Shareholders: We are committed to creating exceptional value for our shareholders.We invest for the long term and view our shareholders as partners – not observers - in value creation. Weallocatecapital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity,maintainstrong liquidity and capital, and communicate with clarity and honesty.We measure success both by current performance and by the durability and quality of the long-term value we build.
• Communities and the Environment: We believe prosperity and responsibility go hand in hand.We invest in inclusiveopportunityand environmental stewardship.Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.