AVP, Servicing Product Lead, Digital Banking

Lever, Inc.; Colombia; Híbrido; COP 439.539.000 - 520.935.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health, dental, and visa

Descripción de la vacante

Forbright Bank is seeking an AVP, Servicing Product Lead to own end-to-end servicing across our digital banking ecosystem. You will partner with the servicing tech lead and engineers to deliver scalable solutions, ensuring outstanding customer experience and operational efficiency.

The role requires leadership in backlog management, cross-functional collaboration, and ongoing platform enhancements on Savana, with a focus on regulatory awareness and stakeholder engagement.

Formación

• Bachelor's degree or higher in a related field with strong domain understanding.
• 6+ years in Product Owner/Business Analyst roles within digital banking or fintech.
• Experience collaborating with engineering teams in Agile environments.
• Hands-on servicing platform administration or implementation experience.

Responsabilidades

• Define and execute the overarching vision for digital banking servicing and platform strategy.

Conocimientos

Agile/Scrum

Digital Banking

Cross-functional

Technical Acumen

Savana Platform

Stakeholder Mgmt

Regulatory Awareness

Communication Skills

Educación

Bachelor's Degree in Computer Science/Business/Engineering

Herramientas

Savana

Microsoft Office

Descripción del empleo

COMPANY DESCRIPTION

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter futurefor our clients and the communities we serve.Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors andcreative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION

We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY

TheAVP, Servicing Product Lead, Digital Banking,is responsible forleadingall aspects of servicing across our digital banking ecosystem. TheLead hasend-to-end ownership of servicing solutions, ensuring exceptional customer experience and operational efficiency.This role worksin close partnership with the existing servicing tech lead, driving platform enhancements and collaborating cross-functionally to deliver scalable solutions.

DUTIES AND RESPONSIBILITIES

• Product Vision & Strategy: Define and execute the overarching vision for digital banking servicing, aligning platform strategy and improvements with business goals and customer needs
• Backlog Management: Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories and acceptance criteria
• Cross-Functional Collaboration: Work closely with the servicing tech lead and engineering teams to deliver robust features and enhancements;facilitateagile processes and ensure smooth sprint execution
• Stakeholder Engagement: Gather, interpret, and champion feedback from a broad group of stakeholders—operations, customer support, compliance, and end users to inform product decisions and strategy
• Platform Enhancemen t: Oversee ongoing improvements to servicing capabilities, with Savana as the current platform, focusing on scalability, reliability, and user experience; remain open to future platform evolution
• Documentation & Communication: Maintain clear, up-to-date documentation for servicing requirements, release notes, and process flows; communicate progress and challenges transparently to all stakeholders
• Quality Assurance: Partner with QA and technical teams to establish acceptance criteria, support user acceptance testing (UAT), and ensure high standards of delivery
• Market & Regulatory Awareness: Keep abreast of digital banking trends, competitor servicing platforms, and regulatory changes impacting servicing operations
• Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align on roadmap priorities; ensure vendor deliverables meet established timeframes and support the Bank’s servicing strategy
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree preferably in Computer Science, Business, Engineering, or a related field required
• Minimum of 6 years of experience as a Product Owner, Business Analyst, or similar role, preferably within digital banking, fintech, or SaaS environments required
• Strong technical acumen and ability to collaborate with technical leads and engineering teams
• Experience working in Agile/Scrum environments
• Understanding and experience with banking operations (call center, payment operations, fraud operations)
• Hands‑on experience with servicing platform administration, configuration, or implementation (Savana or equivalent)
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Outstanding problem‑solving and time‑management skills
• Self‑motivated, self‑directed, and results‑oriented
• Adaptable and able to multitask in a fast‑paced environment
• Can work independently and within a team; solution‑oriented with a collaborative approach

SALARY RANGE

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $135,000 (entry level qualifications) to $160,000 (highly experienced).

POSITION REQUIREMENTS

We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES

For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS / BENEFITS

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

CORE PRINCIPLES

• Excellence: Excellence is not a goal,but astandard, reflected in theprecisionof our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.Innovation is a continuous investment innew ideas.
• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline.We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Distinct Value: Wefocusour energy where we add value. We avoidthe commoditizedandthe ordinary, choosing to compete through insight, specialization,technologyand service.By concentrating on areas whereexpertisematters and relationships endure, we create differentiation that is defensible and lasting.
• Clients: We exist to advance our clients’ success and to help them grow.We listen deeply, think creatively, and deliver solutions that solve problems, driveimpactand add value.Every client relationship is built on partnership, performance, and purpose.
• Shareholders: We are committed to creating exceptional value for our shareholders.We invest for the long term and view our shareholders as partners – not observers - in value creation. Weallocatecapital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity,maintainstrong liquidity and capital, and communicate with clarity and honesty.We measure success both by current performance and by the durability and quality of the long-term value we build.
• Communities and the Environment: We believe prosperity and responsibility go hand in hand.We invest in inclusiveopportunityand environmental stewardship.Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

EE-ODI / EEO / DIVERSITY STATEMENTS

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

AT-WILL STATEMENT

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.

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