Senior Logistics & Client Success Lead

Deutsche Post; Bogotá; On-site; COP 30,000,000 - 54,000,000; Full time

Job summary

Deutsche Post in Bogotá, Colombia seeks a logistics professional to strengthen client relationships through timely communications and robust KPI governance. You will support assigned accounts, review service levels, and present performance insights to stakeholders.

The role emphasizes proactive issue resolution, collaboration with internal teams, and driving process improvements across the supply chain. The ideal candidate has 2+ years in logistics, fluent English, and strong MS Office skills,

Qualifications

• Degree in industrial engineering or international business or related field.
• Minimum 2 years in logistics or cargo transportation processes.
• Fluent English written and spoken (B2–C1).
• Proficient in Microsoft Office; strong analytical and reporting skills.
• Customer service orientation with ability to handle stakeholders.

Responsibilities

• Develop strong relationships with clients through timely communications.
• Provide support to the assigned account and review KPIs and service agreements.
• Generate, analyze, and present performance reports to stakeholders.
• Maintain clear communication with internal and external parties to meet expectations.
• Proactively resolve issues and implement corrective actions to ensure service excellence.
• Serve as main contact for escalations and coordinate stakeholder activities.
• Lead customer reviews (QBR/MBR) and ensure compliance across processes.
• Prepare management dashboards and insights for various audiences.
• Support DGF operations in complex issue resolution and process improvements.

Skills

English communication (B2–C1)

Customer service

Teamwork & autonomy

Attention to detail

Education

Industrial engineering

International business

Tools

Microsoft Office Suite

Job description

Deutsche Post in Bogotá, Colombia seeks a logistics professional to strengthen client relationships through timely communications and robust KPI governance. You will support assigned accounts, review service levels, and present performance insights to stakeholders.

The role emphasizes proactive issue resolution, collaboration with internal teams, and driving process improvements across the supply chain. The ideal candidate has 2+ years in logistics, fluent English, and strong MS Office skills,