Senior AFR/OFR Logistics Account Specialist

Dhl Global Forwarding (Colombia) S.A.S.; Girardot; On-site; COP 50,000,000 - 80,000,000; Full time

Job summary

DHL Global Forwarding (Colombia) S.A.S. is seeking an Expert to strengthen client relationships and ensure service excellence. You will support assigned accounts, monitor KPIs, and prepare performance reports, coordinating with internal and external stakeholders to meet client expectations.

The role requires 3–5 years in logistics, extensive cargo knowledge, and fluent English. Collaboration with teams and autonomous work are essential for success in fast-paced operations.

Qualifications

• 3–5 years in logistics processes.
• Extensive knowledge of cargo transportation and the logistics industry.
• Fluent English (verbal and written).
• Strong customer service and communication skills.
• Ability to work in a team and work autonomously.

Responsibilities

• Develop a strong, trustful relationship with clients through timely, accurate communications.
• Provide support to the assigned account and ensure KPI/service agreement achievement.
• Provide performance reports and coordinate with internal/external parties to meet client expectations.
• Resolve issues proactively to ensure service excellence; escalate as needed.
• Lead/participate in customer reviews (QBR/MBR) and coordinate stakeholder activities.

Skills

Logistics experience

English fluency

Customer service

Teamwork

Autonomy

Education

Industrial engineering

International business

Job description

DHL Global Forwarding (Colombia) S.A.S. is seeking an Expert to strengthen client relationships and ensure service excellence. You will support assigned accounts, monitor KPIs, and prepare performance reports, coordinating with internal and external stakeholders to meet client expectations.

The role requires 3–5 years in logistics, extensive cargo knowledge, and fluent English. Collaboration with teams and autonomous work are essential for success in fast-paced operations.