Java Product Support Engineer - Flexible Work

Sonatype Inc; Colombia; Remote; COP 100,327,737 - 167,212,895; Full time

Benefits offered by this job

Parental leave

Diversity and inclusion working groups

Flexible working practices

Job summary

Sonatype Inc. in Colombia is seeking a Technical Support Engineer to debug and troubleshoot incidents and assist customers with Sonatype products. The ideal candidate has 3+ years of experience supporting complex enterprise software solutions and strong skills in Java code.

Additionally, you will be responsible for reproducing defects, summarizing customer experiences, and maintaining our Knowledge Base. We value diversity and inclusivity and offer perks such as parental leave and flexible working practices.

Qualifications

• 3+ years experience supporting complex enterprise software solutions.
• Ability to read and understand Java code is necessary.
• Experience with testing or development of production quality Java based web applications.

Responsibilities

• Debug and troubleshoot incidents with Sonatype products and solutions.
• Assist product management in developing enhancement lists.
• Respond to customer inquiries via support cases, email, chat, and phone.

Skills

Java code understanding

Rest APIs

Linux command line tools

SQL databases (PostgreSQL)

Networking (Sockets, HTTP, proxies)

Scripting languages (Python, Bash, Typescript)

Cloud platforms (AWS, Azure, GCP)

Application servers (Jetty, Apache, NGINX)

Container technology (Docker, Kubernetes)

Exceptional communication skills

English proficiency

Problem solving

Tools

Jenkins

Bamboo

Github

Gitlab

Maven

npm

NuGet

wireshark

tcpdump

Sonatype

jFrog

Snyk

Job description

Sonatype Inc. in Colombia is seeking a Technical Support Engineer to debug and troubleshoot incidents and assist customers with Sonatype products. The ideal candidate has 3+ years of experience supporting complex enterprise software solutions and strong skills in Java code.

Additionally, you will be responsible for reproducing defects, summarizing customer experiences, and maintaining our Knowledge Base. We value diversity and inclusivity and offer perks such as parental leave and flexible working practices.