Java Product Support Engineer — Debug & Scale

Sonatype; Bogotá; Vor Ort; COP 137.084.890 - 205.627.335; Vollzeit

Benefits dieser Stelle

Parental leave

Diversity and inclusion working groups

Flexible working practices

Paid Volunteer Time Off

Company Wellness Week

Zusammenfassung

Sonatype is hiring for a Technical Support position in Bogotá, Colombia, where you will debug and troubleshoot incidents, assist in enhancing products, and replicate customer environments for testing.

The ideal candidate has 3+ years of experience with enterprise software support, is proficient in Java, and possesses exceptional communication skills. Benefits include parental leave and flexible working practices.

Qualifikationen

• 3+ years experience supporting complex enterprise software solutions.
• Ability to read and understand Java code is necessary.
• Exceptional communication skills—written and verbal.
• Very good problem solver with experience interacting with clients on technical challenges.

Aufgaben

• Debug and troubleshoot incidents with Sonatype products and solutions.
• Replicate customer deployment environments for testing.
• Assist product management in developing and prioritizing enhancement lists.
• Contribute to maintain our Knowledge Base.

Kenntnisse

Support complex enterprise software solutions

Read and understand Java code

Experience with Rest APIs

Testing/development of production quality Java web applications

Linux command line tools

SQL databases (PostgreSQL)

Networking (Sockets, HTTP, TLS/SSL)

Scripting languages (Python, Bash, Typescript)

Major cloud platforms (AWS, Azure, GCP)

Application servers (Jetty, Apache, NGINX)

Container technology (Docker, Kubernetes)

Exceptional communication skills

Tools

Jenkins

wireshark

Maven

Jobbeschreibung

Sonatype is hiring for a Technical Support position in Bogotá, Colombia, where you will debug and troubleshoot incidents, assist in enhancing products, and replicate customer environments for testing.

The ideal candidate has 3+ years of experience with enterprise software support, is proficient in Java, and possesses exceptional communication skills. Benefits include parental leave and flexible working practices.