Senior IT Support Engineer (Part-Time)

Talentus Global; Colombia; Presencial; COP 72.401.712 - 162.903.853; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Contractor model

Remote model

Salary in USD

Benefits courses and/or certifications

Opportunity to work with top-tier U.S.

Entrepreneurial, multicultural team

Descripción de la vacante

Talentus Global is seeking a Senior IT Support Engineer (Part-Time) to join our remote-first team. The role emphasizes enterprise IT environments, Azure/Azure Portal, and Microsoft 365 support for global users.

You will troubleshoot, manage access and licenses, and deliver remote support with SLA adherence. English at B2 level required; contractor model with USD pay and opportunities to work with top U.S. clients.

Formación

• Minimum 5 years of IT support experience, remote and SLA-driven.
• Proficient in Microsoft Azure, 365, Teams, and related cloud tools.
• Strong troubleshooting, communication, and independence in a remote setting.
• English at least B2 level.

Responsabilidades

• Provide advanced remote IT support for end users.
• Troubleshoot hardware, software, networking, and cloud-related issues with an SLA in place.
• Provide remote IT support and resolve incidents efficiently and following an SLA in place as well as an RCA.
• Support and manage Microsoft 365 environments, including: Office 365 applications, Microsoft Teams, OneDrive, Exchange Online, User accounts and permissions.
• Assist with Azure Portal administration and troubleshooting.

Conocimientos

Troubleshooting

Remote work

Communication

Time zone coverage

English proficiency

Herramientas

Azure Portal

Microsoft 365 Admin Center

Teams

OneDrive

Exchange Online

SharePoint Online

Descripción del empleo

At Talentus Global, we are looking for you!

We are a U.S. company with a strong presence in LATAM and across 20+ countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and top ERP & CRM solutions—driven by our practices across many industries, including Higher Education.

We are currently looking for a Senior IT Support Engineer (Part-Time), to become a valuable addition to our dynamic team!

Position Overview

We are seeking a Senior IT Support Engineer with strong experience in enterprise IT environments, Microsoft cloud technologies, and remote technical support. The ideal candidate will have hands‑on experience supporting Azure Portal, Microsoft 365, Teams, OneDrive, and end‑user technology solutions.

The candidate must demonstrate strong troubleshooting skills, customer service abilities, and experience managing technical issues in a remote support environment.

Responsibilities:

• Provide advanced technical support for end users.
• Troubleshoot hardware, software, networking, and cloud-related issues with an SLA in place.
• Provide remote IT support and resolve incidents efficiently and following an SLA in place as well as an RCA.
• Support and manage Microsoft 365 environments, including:
  • Office 365 applications
  • Microsoft Teams
  • OneDrive
  • Exchange Online
  • User accounts and permissions
• Assist with Azure Portal administration and troubleshooting.
• Manage user access, licenses, and security configurations.
• Document incidents, solutions, and technical procedures.
• Support IT projects, migrations, and technology improvements.
• Configure and support domains, IPs, virtual cloud environments (VPS), hosting environments.

Required Technical Experience & Knowledge.

Microsoft Azure / Azure Portal

Candidate must have experience or training in:

• Azure Portal navigation and administration.
• Microsoft Entra ID (Azure Active Directory).
• User and group management.
• Roles, permissions, and access control.
• Basic Azure security concepts.

Microsoft 365 / Office 365

Experience or training required in:

• Microsoft 365 Admin Center.
• User management and license assignment.
• Exchange Online administration.
• Microsoft Teams support and configuration.
• OneDrive administration and synchronization troubleshooting.
• SharePoint Online fundamentals.

Technical Support & Remote Support

Experience required in:

• Remote troubleshooting and end‑user support.
• Windows operating systems.
• Hardware and software troubleshooting.
• VPN and connectivity troubleshooting.Remote access/support tools.
• IT ticketing systems and incident management.

Required Training

Required and completed training in:

• Microsoft Azure Administration.
• Microsoft 365 Administration.
• Microsoft Teams Administration.
• Cloud technologies.
• IT Support methodologies.
• ITIL Foundation.

Qualifications:

• Minimum 5 years of experience in IT Support or related roles remotely and following an SLA.
• Practical experience supporting Microsoft environments.
• Strong troubleshooting and analytical skills.
• Ability to work independently in a remote environment.
• Strong communication skills with technical and non-technical users.
• Experience supporting users in a global environment and across different time-zones.
• Must have a minimum of B2 English Level.

What do we offer?

• Contractor model
• Remote model
• Salary in $USD
• Benefits courses and/or certifications
• Opportunity to work with top-tier U.S. clients.
• Entrepreneurial, multicultural team culture.

Join us if you have what it takes to be part of the Talentus Global Team!