Senior Global Onboarding Lead — Client & Employee Experience

Pebl; Perímetro Urbano Medellín; Sur place; COP 60 000 000 - 100 000 000; Plein temps

Avantages offerts par ce poste

Flexible Time Off

Parental Leave

Health and Dental Insurance

Retirement Savings + Employee Incentve

Résumé du poste

Pebl is seeking a Senior Specialist, Onboarding to lead seamless onboarding and offboarding for supported employees and clients. The role requires strong communication, meticulous attention to detail, and solid knowledge of employment law across jurisdictions.

You will coordinate processes with global teams and external providers, manage client inquiries on benefits and payroll, and ensure accurate HR data handling.

Qualifications

• Solid understanding of employment law across multiple jurisdictions.
• Strong communication, interpersonal, and detail-oriented skills.
• Experience delivering accurate, high-quality customer experiences.
• Self-starter who can work with global teams.

Responsabilités

• Coordinate onboarding and offboarding for supported employees.
• Provide expert-level support to clients on benefits, payroll, and HR matters.
• Manage client relationships with the client services team.
• Drive onboarding timelines and maintain SLA.
• Assist in training new team members.
• Audit HR records and documents.
• Ensure compliance with local employment law and collective agreements.
• Collaborate with regional internal teams for knowledge base and product development.

Connaissances

Onboarding

HR Compliance

Client Relations

Communication

Attention to Detail

Description du poste

Pebl is seeking a Senior Specialist, Onboarding to lead seamless onboarding and offboarding for supported employees and clients. The role requires strong communication, meticulous attention to detail, and solid knowledge of employment law across jurisdictions.

You will coordinate processes with global teams and external providers, manage client inquiries on benefits and payroll, and ensure accurate HR data handling.