Global Customer Experience Specialist

PEBL; Medellín; On-site; COP 36,000,000 - 54,000,000; Full time

Benefits offered by this job

Flexible Time Off

Parental Leave

Health Insurance

Retirement Plan

Job summary

Pebl is hiring an Experience Specialist to help deliver a positive, seamless customer experience for our global customers and supported employees. You will engage directly to answer inquiries and resolve issues with a customer-first approach.

You will collaborate with internal teams, uphold SLAs, and contribute to ongoing improvements in customer satisfaction across our global platform.

Qualifications

• Proven experience in customer service, preferably in a B2B or SaaS environment.
• Strong written and verbal communication with a customer-first mindset.
• Ability to build rapport and manage customer relationships professionally.
• Familiarity with CRM tools and customer support software (DevRev, Superblocks, Airtable) is a plus.

Responsibilities

• Serve as the first point of contact for customers and supported employees via phone, email, and chat with timely, professional responses.
• Provide accurate information about services, processes, and solutions, aligning with a customer-first approach.
• Resolve issues promptly, escalating when needed while owning the resolution process.
• Monitor customer satisfaction metrics and suggest improvements to enhance the experience.

Skills

Customer service

B2B SaaS

CRM tools

Communication

Empathy

Problem solving

Tools

DevRev

Superblocks

Airtable

Job description

Pebl is hiring an Experience Specialist to help deliver a positive, seamless customer experience for our global customers and supported employees. You will engage directly to answer inquiries and resolve issues with a customer-first approach.

You will collaborate with internal teams, uphold SLAs, and contribute to ongoing improvements in customer satisfaction across our global platform.