Senior Customer Success Lead – Hospitality Solutions

Amadeus; Bogotá ciudad; Hybrid; COP 90,000,000 - 140,000,000; Full time

Benefits offered by this job

Hybrid working model

Annual bonus

Health insurance

Job summary

Amadeus is seeking a Customer Success Management Senior Specialist to help travel sellers maximize value from hospitality distribution solutions and achieve business goals. You will partner with customers to understand needs, drive adoption, and enable continued use and expansion of Amadeus offerings.

In this hybrid role, you’ll work with Customer Success Managers and cross-functional teams to deliver a strong post-sales experience, build trusted relationships, and support renewal opportunities

Qualifications

• Fluent in English with clear, confident communication.
• Strong relationship-building and collaboration across teams.
• Ownership and accountability to deliver results and drive outcomes.
• Analytical thinking to use data for root-cause analysis.
• Minimum 4 years in customer-facing roles.

Responsibilities

• Set customers up for success by understanding goals and maximizing value from Amadeus solutions.
• Drive adoption and engagement through best practices and proactive guidance across the customer journey.
• Act as a trusted product expert, guiding customers through troubleshooting with internal teams.
• Monitor customer success by tracking key metrics and driving business outcomes.
• Build relationships through regular engagement and business reviews.
• Contribute to renewals and identify opportunities for greater customer value.

Skills

Fluent in English

Communication

Relationship Building

Teamwork & Collaboration

Ownership & Accountability

Analytical Thinking

4+ Years Experience

Job description

Amadeus is seeking a Customer Success Management Senior Specialist to help travel sellers maximize value from hospitality distribution solutions and achieve business goals. You will partner with customers to understand needs, drive adoption, and enable continued use and expansion of Amadeus offerings.

In this hybrid role, you’ll work with Customer Success Managers and cross-functional teams to deliver a strong post-sales experience, build trusted relationships, and support renewal opportunities