Revenue Recovery Specialist

Cloudstaff; Bogotá; On-site; COP 30,000,000 - 50,000,000; Full time

Benefits offered by this job

Health Insurance (EPS)

Pension Coverage

Family Compensation Fund (CCF)

Occupational Risk Insurance (ARL)

Premium Health Insurance (Prepagada)

Life Insurance

Flexible work setup: Hybrid/On-site/Or

Remote options depending on role

Cloudstaff Dream Points Program

Job summary

Cloudstaff is seeking a Revenue Recovery Specialist to handle complex debt scenarios, lead a small team, and drive efficient resolution of outstanding balances. The role emphasizes leadership, strategic debt recovery, and compliance with financial controls.

Based in Bogotá, you will work on-site, coordinating with cross-functional teams, and leveraging advanced collection systems to optimize cash flow and risk management.

Qualifications

• 3–5 years of experience in collections or related financial sector.
• Proven track record in resolving complex debt recovery cases.
• Bachelor's degree required; certification in Credit and Collections preferred.

Responsibilities

• Manage complex accounts to resolve outstanding debts.
• Advanced negotiation with debtors to establish payment plans.
• Lead and mentor junior agents in recovery strategies.
• Analyze account histories and recommend legal actions if necessary.
• Maintain and update comprehensive debtor information systems.

Skills

Team leadership

Advanced negotiation

Analytical skills

Confidentiality

Debt recovery strategy

Education

Bachelor's degree in Finance, Business, or related field

Tools

Collection software

Financial analysis tools

Job description

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role

Revenue Recovery Specialist

Work Arrangement

Work from Office

As a Collections Specialist Level 2, you'll take on more complex cases and lead by example in our dynamic team, ensuring outstanding debts are resolved efficiently and effectively. This role offers the opportunity to further develop your leadership skills while contributing to the financial stability of our organization. If you are ready to face challenges head-on and drive impactful solutions, we want you on our team!

Key Skills:

• Manage complex accounts to resolve outstanding debts.
• Advanced negotiation with debtors to establish payment plans.
• Lead and mentor junior agents in recovery strategies.
• Analyze account histories and recommend legal actions if necessary.
• Maintain and update comprehensive debtor information systems.

Qualifications and requirements:

• Bachelor's degree in Finance, Business, or a related field.
• Certification in Credit and Collections is preferred.

Experience:

• 3-5 years of experience in collections or a related financial sector.
• Proven track record of managing and resolving complex debt recovery cases.

Software:

• Proficiency in advanced collection management systems.
• Experience with financial analysis tools or software.

Personality Match/Soft Skills:

• Strong leadership and mentoring abilities.
• Excellent analytical and decision-making skills.
• High level of integrity and confidentiality.

Non-negotiable skills and requirements:

• Minimum 3 years of proven experience in handling complex debt cases.
• Proficient with advanced collection management systems.
• Bachelor's degree in a relevant field.

As part of your contract, we ensure all legally mandated benefits are covered - because your well-being is our priority! Here's what you can count on:

• Health Insurance (EPS)
• Pension Coverage
• Family Compensation Fund (CCF)
• Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you'll enjoy:

• Premium Health Insurance (Prepagada)
• Life Insurance, starting from your 16th day with us.
• Flexible Work Setup options - Hybrid, On-site, or Remote. (This can change according to the role you are applying to)
• Access to the CloudStaff Dream Points Program.
• Exciting Growth Opportunities to fuel your career aspirations

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.