Collections Specialist

BraveUS BPO; Bogotá; On-site; COP 22,320,000 - 35,712,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Job summary

BraveUS BPO is seeking a Collections Specialist to own a portfolio of past-due accounts, negotiate payment commitments, and protect cash flow for US-based clients.

You will resolve disputes, manage communications, and document outcomes in the ERP/CRM system, while striving to meet daily and monthly targets in a collaborative environment.

Qualifications

• 1+ years of collections, credit and/or accounts receivable with direct customer contact.
• Experience collecting from US customers or B2B accounts.
• Proven track record meeting or exceeding collection targets.

Responsibilities

• Manage an assigned portfolio of past-due accounts and prioritize follow-up.
• Make high-volume outbound calls and send collection emails to secure payment.
• Negotiate payment plans and commitments, and follow up to ensure payment.
• Identify root causes of non-payment and drive resolution.
• Escalate high-risk or uncollectible accounts with documented steps and next actions.
• Document interactions in ERP/CRM system.
• Maintain aging reports and monitor delinquency trends.
• Report on collection KPIs and propose process improvements.
• Perform other duties related to or complementary to the position.

Skills

Collections experience

US client exposure

English communication

Negotiation skills

Persistence and resilience

Education

Bachelor's degree in Accounting or Finance

Tools

SAP

Oracle

NetSuite

Zendesk

Salesforce

Job description

We are looking for a results-driven Collections Specialist to own a portfolio of past-due accounts and turn outstanding balances into cash. This role is for someone who isn't afraid of a tough conversation, and gets real satisfaction from closing out an account.

You will work directly with US-based customers, negotiate payment commitments, resolve disputes, and protect the cash flow of the businesses we support. If you are persistent, confident, and know how to stay professional under pressure, we want to talk to you.

Key Responsibilities

Collections Management

• Manage an assigned portfolio of past-due accounts and prioritize follow-up based on aging, balance, and risk.
• Make high-volume outbound calls and send collection emails to customers to secure payment.
• Negotiate payment plans and commitments, and follow up to make sure every promise to pay is kept.
• Identify the root cause of non-payment (disputes, missing documentation, billing errors) and drive resolution.
• Escalate high-risk or uncollectible accounts with clear documentation and recommended next steps.

Dispute Resolution & Customer Communication

• Investigate short payments, deductions, and billing disputes in coordination with billing, sales, and cash application teams.
• Prepare and send account statements, reminders, and final demand notices.
• Keep a firm but respectful tone that protects the client relationship while getting results.

Reporting & Account Control

• Document every interaction, commitment, and outcome in the ERP/CRM system.
• Maintain and analyze aging reports to monitor delinquency trends.
• Track and report on collection KPIs such as amounts collected, promises kept, DSO, and past-due reduction.
• Recommend improvements to collection strategies and workflows.

Perform other duties related to or complementary to the position, as assigned by the employer or immediate supervisor.

Experience

• 1+ years of experience in collections, credit and collections, or accounts receivable with direct customer contact.
• Experience collecting from US customers or B2B accounts.
• Proven track record meeting or exceeding collection targets.
• Familiarity with ERP/CRM or ticketing systems (SAP, Oracle, NetSuite, Zendesk, Salesforce) is a plus.

Education

• Bachelor's degree or technical degree in Accounting, Finance, Business Administration, or a related field preferred.

Technical & Soft Skills

• Strong English communication skills, especially on the phone (B2/C1).
• Excellent negotiation and persuasion skills.
• Persistence and resilience: you follow up until the account is resolved.
• Ability to handle difficult conversations calmly and professionally.
• Basic to intermediate Excel skills (filters, pivot tables, lookups).
• Organized, goal-oriented, and comfortable working with daily and monthly targets.

Why Join Us

• Make an Impact: Your work directly drives cash flow and business results.
• Professional Growth: Build a career path in credit, collections, and finance operations.
• Collaborative Culture: Join a team that celebrates results and supports each other.
• Competitive Rewards: Attractive compensation package and benefits.