Revenue Recovery Specialist | WFO

Cloudstaff Pty; Colombia; Remote; COP 42,000,000 - 84,000,000; Full time

Job summary

Cloudstaff in Colombia is seeking a Collections Specialist Level 2 to tackle complex debt cases and mentor junior agents. You will leverage negotiation skills to establish payment plans while maintaining debtor information systems.

The role emphasizes leadership, analytical decision-making, and maintaining confidentiality as you contribute to the financial stability of the organization. A finance-related degree and 3-5 years of experience are preferred.

Qualifications

• Bachelor's degree in Finance or Business or related field is required.
• Certification in Credit and Collections is preferred.
• 3-5 years of experience in collections or related financial sector.
• Proven track record of managing and resolving complex debt cases.

Responsibilities

• Manage complex accounts to resolve outstanding debts.
• Advanced negotiation with debtors to establish payment plans.
• Lead and mentor junior agents in recovery strategies.
• Analyze account histories and recommend legal actions if necessary.
• Maintain and update comprehensive debtor information systems.

Skills

Debt management

Negotiation

Leadership

Account analysis

Data integrity

Education

Bachelor's degree in Finance/Business

Certification in Credit & Collections

Job description

Are you an experienced negotiator with a knack for problem-solving and a deep understanding of the financial industry? As a Collections Specialist Level 2, you'll take on more complex cases and lead by example in our dynamic team, ensuring outstanding debts are resolved efficiently and effectively. This role offers the opportunity to further develop your leadership skills while contributing to the financial stability of our organization. If you are ready to face challenges head-on and drive impactful solutions, we want you on our team!

KEY SKILLS:

• Manage complex accounts to resolve outstanding debts.
• Advanced negotiation with debtors to establish payment plans.
• Lead and mentor junior agents in recovery strategies.
• Analyze account histories and recommend legal actions if necessary.
• Maintain and update comprehensive debtor information systems.

Bachelor's degree in Finance, Business, or a related field., Certification in Credit and Collections is preferred.

EXPERIENCE:3-5 years of experience in collections or a related financial sector., Proven track record of managing and resolving complex debt recovery cases.

SOFTWARE:Proficiency in advanced collection management systems., Experience with financial analysis tools or software.

PERSONALITY MATCH/SOFT SKILLS:Strong leadership and mentoring abilities., Excellent analytical and decision-making skills., High level of integrity and confidentiality.