Collections Administrator

TransPerfect; Medellín; On-site; COP 57,982,000 - 83,752,000; Full time

Job summary

TransPerfect is seeking a detail-oriented Collections Admin Assistant to support the Billing and Collections function. You will monitor receivables, ensure billing accuracy, and coordinate with clients and internal teams to strengthen relationships in Medellín.

The role partners with Collections Specialists, Sales Representatives, and Accounts Receivable to drive timely payments, reduce DSO, respond to routine client requests, and help improve billing processes through data-driven insights.

Qualifications

• Bachelor's degree or equivalent in credit control, debt management, or related field.
• Excellent written and spoken English communication skills.
• Experience in administration, accounting, customer support, or collections is a plus.
• 1–2 years in a professional setting.
• Proficiency in Microsoft Office and related software.
• Ability to build positive relationships with various stakeholders.

Responsibilities

• Assist in contacting clients regarding overdue receivables via email and telephone, including payment follow-ups and documenting communications.
• Support the development and maintenance of professional relationships with clients, Sales Representatives, and Accounts Receivable.
• Help ensure correct billing processes for assigned accounts, coordinating with Sales and internal teams.
• Support the collections team in reducing DSO and maintaining positive client relationships.
• Monitor receivables daily and assist in preparing monthly, quarterly, and year-end collections reports.
• Respond to routine client requests such as W-9 forms, vendor setup documents, bank details, and executed agreements.
• Communicate client feedback, collection trends, and partner concerns to management and suggest process improvements.
• Perform additional administrative and operational tasks related to billing and collections as assigned.

Skills

English proficiency

Communication

Client relationship skills

Customer service

Education

Bachelor's Degree

Tools

Microsoft Office

Tableau

Power BI

SAP

Ariba

Tungsten

Coupa

Legal Tracker

Job description

Position Summary: The Collections Admin Assistant supports the Billing and Collections function by assisting with receivables monitoring, client communications, billing accuracy, and administrative coordination. This role works closely with Collections Specialists, Sales Representatives, and the Accounts Receivable team to ensure timely payments, accurate records, and strong client relationships while helping reduce Days Sales Outstanding (DSO).

Position responsibilities:

• Assist in contacting clients regarding overdue receivables via email and telephone, including supporting payment follow-ups and documenting client communications.
• Support the development and maintenance of professional relationships with assigned clients, Sales Representatives, and the Accounts Receivable department.
• Help ensure correct billing processes are established and followed for assigned accounts, coordinating with Sales and internal teams as needed.
• Support the collections team in achieving DSO reduction and minimizing overdue receivables while maintaining positive client relationships
• Monitor receivables on a daily basis and assist in preparing monthly, quarterly, and year-end collections reports for management
• Respond to routine client requests such as W-9 forms, vendor setup documentation, bank details, and executed agreements.
• Communicate client feedback, collection trends, and partner concerns to management and suggest process improvements where appropriate.
• Perform additional administrative and operational tasks related to billing and collections as assigned by the manager or supervisor.

Essential qualifications and experience required:

• Minimum Bachelor's Degree or other relevant qualification in credit control, debt management, etc.
• Superior written and spoken communication skills in English
• Previous experience in administration, accounting, customer support, collections, or equivalent are added advantage
• 1-2 year experience of working in a professional setting
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software
• Capable of establishing and nurturing positive relationships with internal and external personalities and varying levels of seniority

Desired skills and experience:

• Customer service experience
• Knowledge of additional foreign languages at professional working proficiency level (particularly Spanish, French or German)
• Previous working knowledge of data visualization tools like Tableau, SAP, Power BI, accounting software and e-billing portals like Tungsten, Ariba, Legal Tracker, or Coupa can be a significant advantage