Senior Business Process Consultant

Cognizant; Perímetro Urbano Barranquilla; À distance; COP 110 000 000 - 190 000 000; Plein temps

Résumé du poste

Cognizant is seeking a Senior Business Process Consultant to help clients optimize processes, improve efficiency, and accelerate transformations using industry best practices and ServiceNow.

You will lead process assessment, gather requirements, design roadmaps, and facilitate workshops, aligning client objectives with ServiceNow capabilities while collaborating with delivery teams and stakeholders. Remote work option for Bogotá-based applicants.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
• 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
• 3+ years of hands-on experience working with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Business Process for Implementation certification.
• ITIL v3 or ITIL 4 certification.
• Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
• Strong understanding of process design, process governance, continuous improvement methodologies, and performance measurement.
• Excellent communication, facilitation, presentation, and client-facing consulting skills.

Responsabilités

• Lead process assessment, design, and optimization initiatives for clients across diverse industries.
• Gather, analyze, and document business and functional requirements to support solution design and implementation.
• Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
• Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
• Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.

Connaissances

Business process analysis

Process improvement

Process transformation

Stakeholder facilitation

Requirements gathering

Communication

Formation

Bachelor's degree in IT/Engineering/CS/Business

ServiceNow CSA certification

ServiceNow for Implementation certification

ITIL v3 or ITIL 4

CPDE or equivalent certification

TOGAF certification

Outils

ServiceNow platform

Visio

Microsoft Excel

Description du poste

Senior Business Process Consultant

About the role

As a Senior Business Process Consultant, you will make an impact by helping clients optimize business processes, improve operational efficiency, and accelerate transformation initiatives through industry best practices and ServiceNow solutions. You will be a valued member of the Services team and work collaboratively with clients, delivery teams, process owners, technical consultants, and business development stakeholders to deliver meaningful business outcomes.

In this role, you will:

• Lead process assessment, design, and optimization initiatives for clients across diverse industries.
• Gather, analyze, and document business and functional requirements to support solution design and implementation.
• Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
• Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
• Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants residing in Bogotá, Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
• 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
• 3+ years of hands-on experience working with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Business Process for Implementation certification.
• ITIL v3 or ITIL 4 certification.
• Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
• Strong understanding of process design, process governance, continuous improvement methodologies, and performance measurement.
• Excellent communication, facilitation, presentation, and client-facing consulting skills.

These will help you stand out

• CPDE (Certified Process Design Engineer) or equivalent certification.
• ServiceNow Certified Implementation Specialist (CIS) certifications.
• Six Sigma certification and experience with Lean process methodologies.
• Agile or Scrum experience.
• Change management expertise, including Prosci certification.
• TOGAF certification or enterprise architecture exposure.
• Experience creating process maps, wireframes, user journeys, and business process documentation using tools such as Visio.
• Strong data analysis and reporting capabilities using Microsoft Excel and other reporting solutions.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.