Senior ServiceNow Senior Systems Administrator (Bilingual - Fluent English Required)

InterScripts, Inc.; Medellín; On-site; COP 94,464,387 - 132,250,141; Full time

Job summary

InterScripts, Inc. is looking for a Senior Systems Analyst / ServiceNow Senior Systems Administrator in Medellín, Colombia. The role requires expertise in ServiceNow administration, workflow automation, and strong analytical skills. Candidates must have a bachelor's degree and 5+ years of experience with ServiceNow. This full-time position demands daily office presence and collaboration with international teams. Experience in healthcare environments is a plus. Certifications in ServiceNow and ITIL are preferred.

Qualifications

• 5+ years of experience administering ServiceNow in an enterprise environment.
• Experience with ITSM modules (Incident, Problem, Change, Request).
• Strong hands-on experience with CMDB & Discovery.

Responsibilities

• Administer, configure, and maintain the ServiceNow platform.
• Gather requirements and translate them into technical solutions.
• Develop integrations between ServiceNow and third-party systems.

Skills

ServiceNow administration

Workflow automation

JavaScript

Analytical skills

Communication skills (English)

Education

Bachelor’s degree in Information Systems or related field

Tools

ServiceNow

REST/SOAP APIs

Flow Designer

IntegrationHub

Job description

InterScripts is an information technology business located in Chantilly, VA, established in 2017. We deliver technology and platform-enabled services and solutions, helping customers realize value through managed services, archival solutions, EHR, ERP, advisory, virtual care, technology, application development, and cybersecurity. With ISO 27001, ISO 9001, CMMI 3, and SOC 2 certifications, we enable commercial, public sector, and government entities to mitigate risks around application modernization, custom development, support, operations, and MSP projects.

Job Description

Location: Medellín, Colombia

Work Model: Onsite – Work from Office (Full-Time)

Department: IT / Enterprise Applications

We are seeking an experienced Senior Systems Analyst / ServiceNow Senior Systems Administrator to join our Medellín office. The role requires strong technical expertise in ServiceNow administration, integrations, workflow automation, and enterprise IT service management.

Key Responsibilities

• ServiceNow Platform Administration
  • Administer, configure, and maintain the ServiceNow platform (ITSM, ITOM, CMDB, HRSD, or other modules as applicable).
  • Design and implement workflows, business rules, UI policies, ACLs, forms, reports, dashboards, and custom applications.
  • Manage system upgrades, patches, and enhancements.
  • Ensure platform performance, security, scalability, and availability.
• Systems Analysis & Business Support
  • Work closely with business stakeholders to gather requirements and translate them into technical solutions.
  • Analyze existing workflows and recommend improvements.
  • Document functional and technical specifications.
  • Provide impact analysis for system changes and enhancements.
• Integration & Automation
  • Develop and maintain integrations between ServiceNow and third‑party systems using REST/SOAP APIs, MID Server, and other integration tools.
  • Automate manual processes using Flow Designer, IntegrationHub, and scripting.
  • Ensure CMDB accuracy and data integrity.
• Governance & Compliance
  • Maintain platform governance standards and best practices.
  • Support audits and compliance requirements.
  • Ensure proper change management processes are followed.
• Support & Leadership
  • Provide Tier 2/3 support for ServiceNow‑related issues.
  • Mentor junior administrators and analysts.
  • Collaborate with global IT teams.
  • Participate in after‑hours support if required.

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
• 5+ years of experience administering ServiceNow in an enterprise environment.
• Strong hands‑on experience with:
  • ITSM modules (Incident, Problem, Change, Request)
  • CMDB & Discovery
  • Flow Designer & IntegrationHub
  • JavaScript, Glide APIs
  • REST/SOAP integrations
• Experience with ServiceNow upgrades and instance management.
• Strong analytical and problem‑solving skills.
• Excellent documentation and communication skills (English required).

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) – Required.
• ServiceNow Certified Implementation Specialist (CIS) – Preferred.
• Experience with ITIL framework (ITIL v3 or v4 certification preferred).
• Experience working in healthcare or regulated environments (a plus).
• Experience supporting multi‑location/global organizations.

Work Environment

• This is a full‑time onsite position based in our Medellín, Colombia office.
• Candidates must be willing to work from the office daily.
• Collaboration with U.S. and international teams may require schedule flexibility.