Senior Billing & Process Transformation Analyst

Mastercard; Bogotá ciudad; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Mastercard is seeking a Senior Analyst Operations & Process Transformation in Bogotá to join the Revenue Operations and Enablement team. You will support centralized billing for products and services, coordinate with technology teams, and drive improvements across billing and invoicing processes.

You will lead requirements, develop training materials, and ensure delivery aligns with business objectives while managing multiple initiatives in a fast-paced environment.

Formación

• Advanced experience supporting billing products, systems, or platforms in an operational, business analyst, or product support role.
• Demonstrated ability to lead requirements gathering and documentation for complex billing, invoicing, or financial system enhancements.
• Strong analytical skills with the ability to translate ambiguous billing and financial business needs into clear, actionable requirements.
• Proven ability to manage multiple initiatives and priorities in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to explain billing and invoicing impacts to technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and focus on data accuracy and financial outcomes.

Responsabilidades

• Serve as operational point of contact for billing application, ensuring reliable day‑to‑day support and issue resolution in coordination with technology teams.
• Identify trends, recurring issues, and operational risks; recommend and support implementation of process and product improvements.
• Provide subject matter expertise on billing application functionality, invoicing processes, and downstream impacts.
• Create and maintain job aids, operating procedures, user guides, and training materials related to the billing environment, applications and invoicing processes.
• Support change enablement through training sessions and knowledge transfer focused on the billing environment and systems.
• Lead intake and vetting of enhancement requests, partnering with stakeholders to clarify business objectives, success measures, and priority.
• Validate delivered solutions against requirements to ensure business outcomes are achieved.
• Coordinate and participate in reviews, revisions, changes, enhancements, testing, documentation, and stakeholder communication related to billing application and invoicing changes.

Conocimientos

Billing systems

Requirements gathering

Analytical skills

Communication

Data analysis

Excel

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Mastercard is seeking a Senior Analyst Operations & Process Transformation in Bogotá to join the Revenue Operations and Enablement team. You will support centralized billing for products and services, coordinate with technology teams, and drive improvements across billing and invoicing processes.

You will lead requirements, develop training materials, and ensure delivery aligns with business objectives while managing multiple initiatives in a fast-paced environment.