Senior AFR & Logistics Client Success Specialist

Deutsche Post; Bogotá; On-site; COP 48,000,000 - 72,000,000; Full time

Job summary

Deutsche Post in Bogotá seeks an Expert - AFR to manage client relations within GSC BOG, ensuring timely, accurate communications and robust service delivery. You will support the assigned account, review KPIs, and coordinate with internal and external stakeholders to meet expectations.

Responsibilities include preparing performance reports, handling escalations, and leading customer reviews while applying process improvements for service excellence.

Qualifications

• 3–5 years in logistics processes.
• Extensive knowledge of cargo transportation and the logistics industry.
• Fluent English (verbal and written).

Responsibilities

• Develop a strong and trustful relationship with clients through timely and accurate communications.
• Provide support to the assigned account and review client KPIs and service agreements.
• Provide performance reports and coordinate stakeholder activities to ensure quality and timeliness.
• Lead customer reviews (QBR/MBR) and resolve complex issues with proactive actions.

Skills

English fluency

Customer service

Communication skills

Teamwork

Autonomy

Education

Industrial engineering or international business or related

Job description

Deutsche Post in Bogotá seeks an Expert - AFR to manage client relations within GSC BOG, ensuring timely, accurate communications and robust service delivery. You will support the assigned account, review KPIs, and coordinate with internal and external stakeholders to meet expectations.

Responsibilities include preparing performance reports, handling escalations, and leading customer reviews while applying process improvements for service excellence.