AFR Quotes & Performance Specialist

Deutsche Post; Bogotá ciudad; Vor Ort; COP 33.480.000 - 55.800.000; Vollzeit

Zusammenfassung

DHL Colombia is seeking an Expert SLS AFR to support quotes creation, submission, and performance reporting for AFR products. The role involves ensuring clear customer information, timely quote delivery within two hours of request, and ongoing follow-up on quote status.

Ideal candidates have at least 1 year in logistics, strong Excel skills, and fluent English communication. Collaboration and autonomy are essential in a team-driven environment.

Qualifikationen

• At least 1 year of experience in logistics processes.
• Proficient in MS Excel and MS Office tools.
• Strong English communication skills (verbal and written).
• Excellent customer service and communication abilities.
• Ability to work effectively in a team and autonomously.

Aufgaben

• Receive quote requests.
• Review customer information for clarity and completeness.
• Follow up on quote status and provide quotes within 2 hours of initial request.
• Process new rate requests received by email and enter details into the system.
• Generate weekly AFR performance reports based on KPI analysis and hit rate.
• Generate monthly AFR status and performance reports with project highlights and priorities.
• Identify improvements and discuss open topics and issues.

Kenntnisse

MS Excel

MS Office

English proficiency

Customer service

Teamwork

Autonomy

Logistics

Ausbildung

Industrial Engineering

Business Administration

International Business

Jobbeschreibung

DHL Colombia is seeking an Expert SLS AFR to support quotes creation, submission, and performance reporting for AFR products. The role involves ensuring clear customer information, timely quote delivery within two hours of request, and ongoing follow-up on quote status.

Ideal candidates have at least 1 year in logistics, strong Excel skills, and fluent English communication. Collaboration and autonomy are essential in a team-driven environment.