Sales Support & Customer Care Analyst (Hybrid)

IFF; Bogotá ciudad; Hybrid; COP 35.000.000 - 60.000.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Global company exposure

Career development opportunities

Zusammenfassung

IFF, a global leader in flavors and ingredients, seeks a Sales Support Analyst in Bogota (hybrid). You will empower commercial growth with data-driven insights, dashboards, and KPI analytics while collaborating with Sales, Finance, and Supply Chain teams.

You will coordinate customer documentation, manage records, and support sample requests to help drive regional performance and operational excellence.

Qualifikationen

• Bachelor’s degree in Business Administration, International Business, Industrial Engineering, Economics, Marketing, or related field.
• 1–3 years of experience in sales support, customer service, commercial operations, business analytics, or related functions.
• Strong analytical mindset with the ability to transform data into actionable insights.
• Advanced Excel skills and proficiency in Microsoft Office.
• Experience preparing reports, dashboards, KPI analyses, and presentations.
• Excellent communication and stakeholder management across diverse teams.

Aufgaben

• Provide analytical support to sales teams through reporting, KPI tracking, and business performance insights.
• Prepare presentations, reports, and dashboards to support commercial reviews and decision-making.
• Monitor pipeline performance, identifying risks and opportunities.
• Coordinate customer requests including documentation, certifications, and compliance materials.
• Manage product sample requests and ensure timely follow-up and delivery.
• Maintain and update customer platforms, databases, and commercial records.
• Support vendor management activities, including purchase requisitions and follow-ups.
• Assist with travel arrangements, expense processes, and internal business support.
• Act as a key link between Sales, Finance, Supply Chain and other stakeholders.

Kenntnisse

Sales support

Customer service

Commercial operations

Business analytics

Data-driven insights

Advanced Excel

Stakeholder management

English proficiency

Analytical mindset

Ausbildung

Bachelor’s degree in Business Administration or related field

Tools

SAP

Power BI

Jobbeschreibung

IFF, a global leader in flavors and ingredients, seeks a Sales Support Analyst in Bogota (hybrid). You will empower commercial growth with data-driven insights, dashboards, and KPI analytics while collaborating with Sales, Finance, and Supply Chain teams.

You will coordinate customer documentation, manage records, and support sample requests to help drive regional performance and operational excellence.