Customer Service Representative

IFF; Bogotá; Hybride; COP 40 000 000 - 60 000 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Exposure to regional and international

Résumé du poste

IFF, a global leader in flavors, fragrances, food ingredients and health & biosciences, is seeking a Customer Service/Order Management specialist in Bogote1. Hybrid role with responsibilities spanning from order entry to delivery, handling domestic and international orders, inquiries, and issue resolution.

You will collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure flawless Order-to-Cash processes and customer satisfaction in a dynamic, cross-cultural

Qualifications

• Bachelor’s degree in any discipline.
• 2–3 years of experience in Customer Service, Supply Chain Customer Service, Order Management, or related business-to-business environments.
• Knowledge of domestic and international trade processes.
• Experience managing customer orders and customer-facing activities within a business environment.

Responsabilités

• Manage customer orders throughout the end-to-end Order-to-Cash process, ensuring accurate and timely order fulfillment.
• Process domestic, export, and consignment orders, including order entry, order confirmation, invoicing, and order follow-up through delivery.
• Coordinate customer complaints, service cases, and order-related issues while driving timely resolution.
• Respond to customer inquiries in a professional, accurate, and timely manner.
• Process credit notes and debit notes related to sales orders and customer claims.
• Build strong partnerships with customers and internal stakeholders to ensure service excellence.
• Collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order execution.
• Support process optimization initiatives and contribute to continuous improvement within the Order-to-Cash process.
• Support internal and external audits while maintaining accurate documentation and compliance with company procedures.

Connaissances

Customer service

Order management

SAP

Excel

Word

PowerPoint

English proficiency

Formation

Bachelor’s degree

Outils

SAP

Description du poste

Job Summary

Are you ready to deliver exceptional customer experiences while partnering with customers and cross-functional teams to ensure seamless order fulfillment across the food ingredients industry?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.

The role is based in Bogotá, Colombia (hybrid role). Be part of a customer-focused, collaborative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Manage customer orders throughout the end-to-end Order-to-Cash process, ensuring accurate and timely order fulfillment
• Process domestic, export, and consignment orders, including order entry, order confirmation, invoicing, and order follow-up through delivery
• Coordinate customer complaints, service cases, and order-related issues while driving timely resolution
• Respond to customer inquiries in a professional, accurate, and timely manner
• Process credit notes and debit notes related to sales orders and customer claims
• Build strong partnerships with customers and internal stakeholders to ensure service excellence
• Collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order execution
• Support process optimization initiatives and contribute to continuous improvement within the Order-to-Cash process
• Support internal and external audits while maintaining accurate documentation and compliance with company procedures

What Makes You the Right Fit

• Bachelor’s degree in any discipline
• 2–3 years of experience in Customer Service, Supply Chain Customer Service, Order Management, or related business-to-business environments
• Knowledge of domestic and international trade processes
• Experience managing customer orders and customer-facing activities within a business environment
• Strong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Experience working with SAP and customer order management systems
• Fluent business English communication skills, both written and verbal
• Strong communication and relationship-building skills across multiple organizational levels
• Highly collaborative mindset, cross-cultural awareness, and ability to perform in dynamic environments

How Would You Stand Out?

• Experience supporting multinational customers or regional customer portfolios
• Knowledge of Incoterms, payment terms, and international supply chain processes
• Experience contributing to process improvement and operational excellence initiatives within Customer Service or Supply Chain environments

Why Choose Us?

• Hybrid work model that supports collaboration and flexibility
• Opportunity to work with regional and international customers
• Exposure to end-to-end Order-to-Cash and Supply Chain processes
• Collaborative environment with strong cross-functional interaction
• Professional development and learning opportunities within a global organization
• Opportunity to build your career within a leading company in the food ingredients industry

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more