Hybrid Andean Sales Support & Customer Care Analyst

Danisco Colombia Ltda.; Bogotá ciudad; Hybrid; COP 50,000,000 - 75,000,000; Full time

Job summary

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. The role, based in Megaport, Bogotá, is a hybrid position supporting commercial growth through data-driven insights and close collaboration with sales teams.

You will provide analytical support, prepare dashboards, monitor pipeline, manage customer requests, and coordinate cross-functional activities across Sales, Finance, and Supply Chain to drive operational excellence.

Qualifications

• Bachelor's degree in a related field (Business Admin, Econ, Eng, etc.).
• 1–3 years in sales support, customer service, or analytics.
• Strong analytical mindset with ability to translate data into insights.
• Advanced Excel and MS Office proficiency.
• Experience with reports, dashboards, KPI analyses.
• Excellent communication and stakeholder management.
• Intermediate to advanced English proficiency.

Responsibilities

• Provide analytical support to sales teams through reporting, KPI tracking, and insights.
• Prepare presentations, reports, and dashboards for commercial reviews and decision-making.
• Monitor pipeline performance, identify risks, opportunities, and areas for improvement.
• Manage customer requests including documentation, certifications, compliance materials, and commercial information.
• Coordinate product sample requests and ensure timely follow-up and delivery.
• Maintain and update customer platforms, databases, and commercial records.
• Support vendor management activities, including purchase requisitions, follow-ups, and administrative coordination.
• Assist with travel arrangements, expense processes, and internal business support activities.
• Act as a key link between Sales, Finance, Supply Chain, and other stakeholders to ensure smooth operational execution.

Skills

Advanced Excel

Analytical mindset

KPI analyses

Stakeholder management

English proficiency

Education

Bachelor's degree

Tools

SAP

Power BI

Job description

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. The role, based in Megaport, Bogotá, is a hybrid position supporting commercial growth through data-driven insights and close collaboration with sales teams.

You will provide analytical support, prepare dashboards, monitor pipeline, manage customer requests, and coordinate cross-functional activities across Sales, Finance, and Supply Chain to drive operational excellence.