Sales and Customer Care Andean

IFF; Bogotá; Hybrid; COP 42,000,000 - 80,000,000; Full time

Benefits offered by this job

Hybrid work model

Global and multicultural organization

Job summary

IFF, a global leader in flavors, fragrances, food ingredients and health & biosciences, seeks a Sales Support/Analytics role in Megaport, Bogotá, with a hybrid work arrangement. You will partner with Sales to provide data-driven insights and operational support across teams.

You will build reports, dashboards, and KPI analyses, monitor pipeline performance, and coordinate with Sales, Finance and Supply Chain to drive commercial excellence.

Qualifications

• Bachelor’s degree in business or related field.
• 1–3 years in sales support, customer service, or analytics.
• Strong analytical mindset for data-driven insights.
• Advanced Excel and MS Office proficiency.
• Experience with reports, dashboards, KPI analyses.
• Strong organizational and project coordination skills.
• Excellent communication and stakeholder management.
• Intermediate to advanced English proficiency.
• High attention to detail and customer service orientation.

Responsibilities

• Provide analytical support to sales teams via reporting and KPI tracking.
• Prepare presentations, reports, and dashboards for commercial reviews.
• Monitor pipeline performance, identify risks and opportunities.
• Manage customer requests and ensure documentation/compliance.
• Coordinate product sample requests and follow-up delivery.
• Maintain customer platforms, databases, and records.
• Support vendor management and procurement coordination.
• Assist with travel, expenses, and internal business activities.
• Act as link between Sales, Finance, Supply Chain and others.

Skills

Analytical thinking

Stakeholder management

Communication

English proficiency

Organizational skills

Education

Bachelor’s degree in Business Administration, International Business, Industrial Engineering, Economics, Marketing, or related field

Tools

SAP

Power BI

Microsoft Office

Job description

Job Summary

Are you ready to support commercial growth through data-driven insights, customer support, and operational excellence while partnering with sales teams across a dynamic business environment?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers.

The role is based in Megaport, Bogotá (hybrid role). Be part of a collaborative, dynamic, and results-oriented team where together we can achieve excellence and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Provide analytical support to sales teams through reporting, KPI tracking, and business performance insights
• Prepare presentations, reports, and dashboards to support commercial reviews and decision-making
• Monitor pipeline performance, identifying risks, opportunities, and areas for improvement
• Manage customer requests including documentation, certifications, compliance materials, and commercial information
• Coordinate product sample requests and ensure timely follow-up and delivery
• Maintain and update customer platforms, databases, and commercial records
• Support vendor management activities, including purchase requisitions, follow-ups, and administrative coordination
• Assist with travel arrangements, expense processes, and internal business support activities
• Act as a key link between Sales, Finance, Supply Chain, and other stakeholders to ensure smooth operational execution

What Makes You the Right Fit

• Bachelor’s degree in Business Administration, International Business, Industrial Engineering, Economics, Marketing, or a related field
• 1–3 years of experience in sales support, customer service, commercial operations, business analytics, or related functions (recent graduates with relevant internship or practicum experience will also be considered)
• Strong analytical mindset with the ability to transform data into actionable business insights
• Advanced Excel skills and proficiency in Microsoft Office applications
• Experience preparing reports, dashboards, presentations, and KPI analyses
• Strong organizational and project coordination skills with the ability to manage multiple priorities
• Excellent communication and stakeholder management abilities across diverse teams
• Intermediate to advanced English proficiency, both written and verbal
• High attention to detail, accuracy, and commitment to delivering exceptional customer service

How Would You Stand Out?

• Experience with SAP, Power BI, or other business intelligence and reporting tools
• Exposure to food ingredients, supply chain, logistics, or commercial operations environments
• Proactive, solution-oriented, and customer-focused mindset with a passion for continuous improvement

Why Choose Us?

• Hybrid work model and flexible environment
• Opportunity to work within a global and multicultural organization
• Exposure to commercial strategy, analytics, and cross-functional business processes
• Learning and development opportunities to accelerate your career growth
• Dynamic and collaborative work environment with regional visibility
• Opportunity to build a long-term career within a leading global company

For your awareness, IFF has announced its intention to sell its Food Ingredients Business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredients business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredients business unit and has been identified to transition to CVC Capital Partners.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more