Sales & Intake Specialist Bilingual(English / Spanish)

Revaya; Colombia; Remote; COP 25,000,000 - 42,000,000; Full time

Job summary

Revaya is seeking a highly fluent Spanish-speaking Sales & Intake Specialist to engage with prospective clients and manage incoming non-personal injury leads. The role emphasizes building rapport, identifying client needs, and guiding conversations toward conversion.

The ideal candidate will excel in Spanish communication, sales, and customer service, with experience in lead management and CRM tools. This is a remote position allowing independent work and proactive follow-ups.

Qualifications

• Fluent in Spanish with strong verbal and written communication.
• Experience in sales, client relations, customer service, or lead conversion, preferably in a phone-based role.
• Excellent interpersonal skills with ability to build trust and rapport with prospects.

Responsibilities

• Handle inbound and outbound calls with prospective clients, primarily in Spanish.
• Engage with non-PI leads to understand inquiries and assess fit.
• Build rapport and guide conversations toward a positive outcome.
• Explain services, address questions, and provide information on next steps.
• Apply consultative sales techniques to nurture leads and handle objections.
• Conduct timely follow-ups via phone, text, and email.
• Identify qualified leads and coordinate next steps with the internal team.
• Maintain lead records and notes in the CRM.
• Perform other administrative tasks to support daily operations.

Skills

Fluent Spanish

Sales experience

Customer service

Negotiation

Objection handling

Communication skills

Tools

CRM platforms

Lead management tools

Job description

Work Hours: Monday to Friday, 8:30 AM to 5:00 PM Pacific Time with a 30-minute break

Job Overview:

We are seeking a highly fluent Spanish-speaking Sales & Intake Specialist with excellent communication, interpersonal, and sales skills to engage with prospective clients and manage incoming non-personal injury (non-PI) leads.

The ideal candidate is confident in speaking with potential clients, building rapport, identifying their needs, explaining available services, and guiding them through the next steps. This role requires someone who can communicate effectively in Spanish while demonstrating a strong ability to build trust and convert prospective leads into clients.

Key Responsibilities:

• Handle inbound and outbound calls with prospective clients, primarily communicating in Spanish.
• Engage with non-personal injury (non-PI) leads to understand their inquiries, identify their needs, and assess their potential fit.
• Build rapport with prospective clients through professional, empathetic, and persuasive communication.
• Explain available services, address initial questions and concerns, and provide general information to guide prospects through the next steps.
• Apply consultative sales techniques to nurture leads, handle objections, and maximize client conversion opportunities.
• Conduct timely follow-ups with prospective clients through phone calls, text messages, and emails.
• Identify qualified leads and coordinate appropriate next steps with the internal team.
• Maintain accurate lead records, interaction notes, and follow-up activities in the CRM.
• Perform other administrative tasks and duties as assigned to support daily operations.

Required Skills & Qualifications:

• Fluent in Spanish, with excellent verbal and written communication skills.
• Proven experience in sales, client relations, customer service, or lead conversion, preferably in a phone-based role.
• Excellent interpersonal and relationship-building skills, with the ability to establish trust and rapport with prospective clients.
• Strong sales, negotiation, persuasion, and objection-handling skills.
• Ability to identify client needs, explain available services, and guide conversations toward a positive outcome.
• Customer-focused, empathetic, and patient when handling client inquiries.
• Proactive, results-driven, and capable of managing multiple leads and follow-ups.
• Strong organizational skills, attention to detail, and ability to work independently in a remote environment.
• Experience using CRM platforms and lead management tools is an advantage.
• Previous experience in the legal industry is preferred.

Note:

An NBI or police clearance will be required upon acceptance of the job offer.