Intake Specialist

Bibiyan Law Group, P.C.; Colombia; On-site; COP 12,000,000 - 18,000,000; Full time

Job summary

Bibiyan Law Group, P.C. seeks an Intake Specialist to manage initial client contact, gather essential information, and support a smooth onboarding process in a fast-paced legal environment. The role requires English and Spanish and strong organizational skills to ensure accurate documentation.

You will collaborate with attorneys across various practice areas, transcribe conversations accurately, and maintain strict confidentiality while upholding ethical standards in all client interactions.

Qualifications

• Previous experience in a legal administrative role is preferred.
• Strong project management and prioritization skills.
• Accurate transcription and record-keeping abilities.
• Proficiency in English and Spanish.
• Ability to work independently and in a team.

Responsibilities

• Conduct initial client interviews and assess needs.
• Transcribe client conversations for case management.
• Manage intake timelines and ensure processes are completed.
• Collaborate with legal teams across various practice areas.
• Maintain confidentiality and ethical handling of information.
• Assist in preparation of contracts and legal documents.

Skills

Detail-oriented

Organized

Project management

Transcribing accurately

Excellent communication

Phone etiquette

Independent & collaborative

Multitasking

Tools

Lexis Nexis

Job description

Position Overview

We are seeking a detail-oriented and organized Intake Specialist to join our dynamic team. The Intake Specialist will be responsible for managing the initial contact with clients, gathering essential information, and ensuring a smooth onboarding process. This role is crucial in providing exceptional service and support to clients while maintaining the integrity of our legal processes. Must speak: English and Spanish.

Key Responsibilities

• Conduct initial client interviews to gather pertinent information and assess their needs.
• Transcribe client conversations accurately for record-keeping and case management.
• Manage project timelines and ensure all intake processes are completed efficiently.
• Collaborate with legal teams on various areas of law including personal injury, environmental, securities, and patent law.
• Utilize Lexis Nexis for legal research and case preparation as needed.
• Maintain confidentiality and adhere to ethical standards in handling sensitive information.
• Demonstrate excellent phone etiquette while interacting with clients and stakeholders.
• Assist in the preparation of contracts and other legal documents as required.

Required Qualifications

• Previous experience in a legal administrative role is preferred, with knowledge of employment/labor law.
• Strong project management skills with the ability to prioritize tasks effectively.
• Proficient in transcribing information accurately and efficiently.
• Familiarity with legal intake is advantageous but not mandatory.
• Excellent communication skills, both verbal and written, with a focus on phone etiquette.
• Ability to work independently as well as collaboratively within a team environment.
• Detail-oriented mindset with strong organizational skills to manage multiple cases simultaneously.
• Must speak: English and Spanish.