Sales Appointment Setter

UnifyCX; Perímetro Urbano Barranquilla; On-site; COP 20,088,000 - 35,712,000; Full time

Job summary

UnifyCX is seeking an Appointment Setter in Barranquilla to generate and qualify new business opportunities. You will conduct high-volume outbound calls, determine if prospects have a service, and qualify needs before scheduling a follow-up with a sales rep.

The ideal candidate is organized, persistent, and process-driven, with 2–3 years in outbound calling, CRM experience, and a remote-working capability.

Qualifications

• 2–3 years of outbound calling experience in a business environment.
• 2–3 years of CRM experience and ability to describe activity organization.
• Proven ability to qualify leads and schedule follow-up appointments.
• Experience with remote/virtual work and digital collaboration tools.
• Comfort with feedback, coaching, and process improvement.

Responsibilities

• Conduct high-volume outbound calls to identify and qualify potential customers.
• Assess whether prospects have a service; disqualify if not relevant.
• Ask qualification questions (frequency, needs) and record results in CRM.
• Schedule follow-up calls with a sales representative for qualified leads.
• Maintain disciplined, measurable activity and continuous improvement.

Skills

Outbound calling

CRM experience

Lead qualification

B2B sales

Remote work

Tools

CRM tools

Job description

We’re always on the lookout for passionate individuals to help us shape the future of customer experience.

A culture that values collaboration, creativity, and diversity

Whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the core of everything we do. Our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions.

With a presence across the United States, India, the Philippines, the Dominican Republic, Jamaica, Honduras, and Colombia, UnifyCX offers opportunities to work in dynamic markets around the world. No matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences.

Our Foundation: GlowTouch & Collective Solution

UnifyCX is born from the integration of GlowTouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of Collective Solution, known for its customized service solutions.

Explore Opportunities

Location: Barranquilla, Colombia

Remote Status: On-Site

Job Id:4657

# of Openings:0

UnifyCX is growing and looking for Appointment Setters to join our motivated and ambitious team in Barranquilla!

What Will You Do?

As an Outbound Sales Specialist, you will play a critical role in generating new business opportunities by proactively reaching out to prospects and qualifying leads.

Key Responsibilities:

Conduct high-volume outbound calls to identify, qualify, and nurture potential customers.

Follow a structured sales process and clearly articulate value to prospects.

Use CRM tools to manage activity, track opportunities, and maintain accurate records.

Operate effectively in a remote environment using digital collaboration platforms.

Apply feedback and coaching to continuously improve performance and results.

Demonstrate persistence, resilience, and process discipline in achieving goals.

Who are you?

You are a motivated professional who thrives in an outbound sales environment and embraces the challenge of generating new business opportunities. You are organized, resilient, and comfortable using technology to support your process.

The client is looking for a methodical, process-oriented profile focused on lead qualification. In short:

Main task: Call potential customers to qualify whether they currently have a service (this is the first and most important step). If they don’t have a service, the lead is disqualified. If they do, the agent continues with qualifying questions (e.g., frequency, needs). Then, they make a follow-up call to schedule an appointment with a sales representative.

Common mistake to avoid: waiting until the end of the call to qualify and wasting time setting appointments with unqualified leads.

Ideal profile: someone organized, analytical, and focused on quality over quantity, who enjoys the process of qualifying and nurturing leads.

Goal: after around 90 days, agents should have 20–30 pre-qualified calls ready each morning.

Required Experience & Skills:

2–3 years of professional experience in a business environment, ideally B2B.

2–3 years of outbound calling experience, with true phone prospecting and lead qualification.

Ability to explain and detail an outbound calling process.

2–3 years of CRM experience; able to describe how activity was organized and executed.

2–3 years of remote/virtual work experience with knowledge of digital collaboration tools.

Proven ability to accept coaching, apply new skills, and execute process improvements.

Demonstrated grit and resilience, with examples of turning challenges into success.

Track record of consistent improvement and measurable results in prior roles.

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.