Sales and Customer Support Specialist

Remotely+; Colombia; Remote; COP 12,000,000 - 18,000,000; Full time

Job summary

Remotely+ is seeking enthusiastic, customer-focused individuals to join our remote-friendly team in Colombia. In this role you will use strategic selling skills and product knowledge to build relationships and drive moving service sales.

You’ll handle inquiries, provide outstanding service on calls and chats, input data into our move software, prepare paperwork, and follow up with customers to ensure a smooth moving experience. A positive, proactive attitude is essential.

Qualifications

• At least 1 year of sales or customer service experience.
• Excellent customer service skills: active listening and communication.
• Ability to multi-task and enter customer data into move software while on the phone.
• Confidence to initiate contact and ask for the sale.

Responsibilities

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services and products based on cost, availability, and customer specifications.
• Input information into internal move software to provide accurate moving estimates and schedule moves.
• Obtain customer feedback through follow-up calls and handle concerns calmly and professionally.
• Prepare move-related paperwork and documents.
• All other duties as assigned.

Skills

Customer service

Sales

Communication

Multi-tasking

Data entry

Problem solving

Team player

Tools

Move software

Job description

The company provides professional moving services, helping customers plan and coordinate their moves with reliable support throughout the process.

About the Role

We are seeking enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What You’ll Do

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

What We’re Looking For

• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Willingness to submit to a pre-employment background check and drug screen