Sales Administrator

Formulated Automation; Medellín; On-site; COP 15,000,000 - 26,000,000; Full time

Job summary

Formulated Automation in Medellín is seeking a highly organized Sales Administrator to support its IT infrastructure solutions sales team from Medellín. You will manage quotes, orders, contracts, and customer follow-ups, coordinating with Account Managers, vendors, and logistics to ensure smooth order fulfillment.

The role requires 1–3+ years in sales administration, CRM experience (HubSpot or Salesforce), strong Excel skills, and excellent English communication.

Qualifications

• 1–3+ years in sales administration or related roles.
• CRM experience with HubSpot or Salesforce and MS Office.
• Excellent written and verbal English communication.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Assist Account Managers with quotes, orders, proposals, contracts, invoices and follow-ups.
• Maintain accurate CRM records and organized sales documentation.
• Track open quotes and support timely deal conversion.
• Support pricing updates, margin tracking and sales reporting.
• Coordinate with vendors, distributors, logistics, and internal teams.
• Ensure clear communication on order status and post-sales inquiries.

Skills

English communication

Multi-tasking

Education

Business Administration or related field

Tools

HubSpot

Salesforce

Microsoft Excel

Job description

Hi there! We are South and our client is looking for a Sales Administrator - IT Infrastructure Solutions!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Role

We're looking for a highly organized and proactive Sales Administrator to support its sales team and ensure smooth operations from quoting through order fulfillment.

This role involves coordinating with Account Managers, vendors, distributors, logistics, and internal operations teams to manage customer orders, maintain accurate records, and deliver an excellent customer experience.

The ideal candidate is detail-oriented, comfortable working in a fast-paced B2B environment, and capable of managing multiple priorities while keeping processes moving efficiently.

Key Responsibilities

Sales Administration & Support

• Assist Account Managers with quotes, order entry, proposals, contracts, invoices, and customer follow-ups.
• Maintain accurate CRM records and organized sales documentation.
• Track open quotes and follow up to support timely deal conversion.
• Support pricing updates, margin tracking, and sales reporting.
• Ensure sales transactions are processed accurately and on time.

Order & Vendor Coordination

• Process purchase orders and verify details against approved quotes.
• Coordinate with vendors and distributors to confirm pricing, product availability, and lead times.
• Work with logistics and warehouse teams to coordinate receiving, fulfillment, and shipments.
• Monitor backorders and proactively communicate delays or status updates.
• Resolve discrepancies related to procurement, shipping, invoicing, and vendor documentation.
• Coordinate return merchandise authorization (RMA), returns, and warranty claims.

Customer Support & Communication

• Serve as a point of contact for order status, delivery updates, and post-sales inquiries.
• Maintain professional and responsive communication with customers and vendors.
• Coordinate technical escalations with the appropriate internal teams.
• Identify potential issues early and follow through until resolution.

Requirements

• 1–3+ years of experience in sales administration, sales support, order management, or business operations.
• Experience using CRM systems such as HubSpot, Salesforce, or similar platforms.
• Strong proficiency in Microsoft Office, particularly Excel and Outlook.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize deadlines, and work independently.
• A proactive, solution-oriented mindset and strong cross-functional communication skills.

Preferred Qualifications

• Experience in IT hardware, networking equipment, technology distribution, or B2B sales.
• Familiarity with ERP systems, quoting tools, or order management platforms.
• Understanding of purchase orders, pricing, sales margins, and basic sales metrics.
• A degree in Business Administration, Sales, Operations, or a related field.