Round-the-Clock Dispatcher & Phone Operator (Remote)

Infina Health; Bogotá; Remote; COP 12,000,000 - 18,000,000; Full time

Job summary

Reading Metro Transportation in Bogota, Colombia is seeking a Dispatcher & Phone Operator to receive calls, transmit messages and coordinate vehicles 24/7. The role emphasizes clear communication under pressure and the ability to multi-task.

You will use radio, phone or computer to dispatch crews, monitor routes and provide timely information on orders, traffic and requirements. Fluency in English and Spanish is required.

Qualifications

• Proven experience as dispatcher or relevant position.
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.
• Proficient in English and Spanish (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

Dispatcher experience

Fast typing

Emergency procedures

English/Spanish bilingual

Communication skills

Multitasking

Job description

Reading Metro Transportation in Bogota, Colombia is seeking a Dispatcher & Phone Operator to receive calls, transmit messages and coordinate vehicles 24/7. The role emphasizes clear communication under pressure and the ability to multi-task.

You will use radio, phone or computer to dispatch crews, monitor routes and provide timely information on orders, traffic and requirements. Fluency in English and Spanish is required.