Bilingual Call Center Agent - Towing & Roadside Support

24hours Group; Bogotá; Sur place; COP 22 320 000 - 35 712 000; Plein temps

Résumé du poste

24hours Group in Bogotá, Colombia, is seeking an Office-based Call Center Agent to handle inbound towing and roadside assistance requests. The role focuses on accurate data capture, clear customer communication, and coordination with dispatch to ensure timely help.

Ideal candidates are bilingual (English/Spanish) with customer service experience, familiarity with CRM tools, and the ability to work in a 24/7 rotating shift environment in PST alignment. On-site office work required.

Qualifications

• Bilingual in English and Spanish required.
• Experience in customer service or call centers preferred.
• Capable of using CRM software and maps tools.

Responsabilités

• Handle a high volume of inbound calls for towing and roadside requests.
• Assess vehicle issues and coordinate with dispatch for service.
• Collect accurate service details and communicate options clearly.
• Document interactions in the CRM and meet KPIs such as call quality.
• Provide timely information on pricing, ETA, and procedures.
• Maintain professional demeanor in a fast-paced environment.

Connaissances

Bilingual English/Spanish

Strong communication

Customer service experience

Computer and CRM use

Towing/roadside knowledge advantage

Formation

Senior high school diploma

Bachelor’s degree (plus)

Outils

CRM software

Google Maps

Call center applications

Description du poste

24hours Group in Bogotá, Colombia, is seeking an Office-based Call Center Agent to handle inbound towing and roadside assistance requests. The role focuses on accurate data capture, clear customer communication, and coordination with dispatch to ensure timely help.

Ideal candidates are bilingual (English/Spanish) with customer service experience, familiarity with CRM tools, and the ability to work in a 24/7 rotating shift environment in PST alignment. On-site office work required.