Bilingual Call Center Agent - Towing & Roadside Support

24 Hours Group; Bogotá; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

24 Hours Group in Bogotá is seeking a Call Center Agent to handle inbound towing and roadside assistance requests. You will assess customer needs, gather service details, and coordinate with dispatch to ensure prompt help.

The role requires bilingual English/Spanish, strong communication, and comfort with CRM systems. You will work full-time on a PST schedule, including nights, weekends, and holidays, on-site at the office.

Qualifications

• Must be bilingual English/Spanish (spoken and written).
• Experience in customer service or call centers preferred.
• Strong verbal and written communication skills.
• Able to use computers, CRM software, and call center applications.
• Willing to work full-time on a PST schedule including nights, weekends, and holidays.

Responsibilities

• Handle a high volume of inbound calls for towing and roadside services.
• Assess vehicle issues and identify appropriate solutions.
• Collect accurate service details and coordinate with dispatch.
• Provide information on services, pricing, and arrival times.
• Document interactions in CRM and dispatch systems.
• Maintain service quality, meet KPIs, and escalate issues when needed.
• Stay updated on company policies and procedures.

Skills

Bilingual English/Spanish

Strong communication

CRM software experience

Call center applications

Google Maps proficiency

Education

High School Diploma

Bachelor's degree (a plus)

Tools

CRM software

Call center software

Google Maps

Job description

24 Hours Group in Bogotá is seeking a Call Center Agent to handle inbound towing and roadside assistance requests. You will assess customer needs, gather service details, and coordinate with dispatch to ensure prompt help.

The role requires bilingual English/Spanish, strong communication, and comfort with CRM systems. You will work full-time on a PST schedule, including nights, weekends, and holidays, on-site at the office.