Overnight Logistics Account Specialist (Dispatch)

Charger Logistics Inc; Bogotá; On-site; COP 11,021,000 - 15,154,000; Full time

Benefits offered by this job

Professional growth career

Competitive pay package

Job summary

Charger Logistics Inc. is seeking an energetic Dispatch team member in Bogotá for overnight shifts. You will monitor shipments after hours, update portals, and coordinate pickups while communicating with customers, drivers, and internal teams.

The role emphasizes customer service, issue resolution, and accurate documentation, with opportunities for professional growth and a competitive pay package. Strong negotiation, presentation, and independent work skills are valued.

Qualifications

• 2+ years of sales and account management experience in transportation and logistics.
• Ability to understand business processes using technology and propose solutions.
• Strong knowledge of land transportation.

Responsibilities

• Monitor and track active shipments throughout after hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalation, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Skills

Sales & Account Mgmt

Negotiation

Communication

Teamwork

Job description

Charger Logistics Inc. is seeking an energetic Dispatch team member in Bogotá for overnight shifts. You will monitor shipments after hours, update portals, and coordinate pickups while communicating with customers, drivers, and internal teams.

The role emphasizes customer service, issue resolution, and accurate documentation, with opportunities for professional growth and a competitive pay package. Strong negotiation, presentation, and independent work skills are valued.