Junior Collections Specialist

Outsourced; Colombia; Remote; COP 18,000,000 - 24,000,000; Full time

Job summary

Outsourced is seeking a reliable Junior Collections Specialist to support our client’s accounts receivable operations. This entry-level role focuses on following up on overdue invoices, handling calls and emails, and maintaining accurate records.

You will work remotely from Colombia, collaborate with the Accounting Manager, and develop skills in collections, invoicing, and payment arrangements while adhering to established procedures.

Qualifications

• Entry-level role suitable for candidates new to collections.
• Requires strong communication and organizational skills.
• Experience with QuickBooks Online is a plus.

Responsibilities

• Monitor invoices and due dates, prioritizing overdue accounts.
• Send reminders and conduct follow-up calls.
• Negotiate payment arrangements and document responses.
• Prepare weekly collections updates.
• Coordinate with Accounting Manager to resolve issues.

Skills

Verbal communication

Written communication

Negotiation

Organizational skills

Resilience

Persistence

Tools

QuickBooks Online

Job description

About The Role

We are looking for a reliable, organized, and proactive Junior Collections Specialist to support our client's accounts receivable operations. This is an entry-level/junior position, ideal for candidates who are looking to develop their experience in collections, accounts receivable, or customer account management. Previous collections experience is preferred but not mandatory, as candidates with call center, sales, accounts receivable, or other customer-facing experience are also encouraged to apply.

In this role, you will be responsible for following up on overdue customer invoices, communicating with customers through email and phone, securing payment commitments, and maintaining accurate collection records.

The ideal candidate has strong communication and negotiation skills, is comfortable handling challenging conversations, and can consistently follow up on outstanding balances while keeping management informed of collection progress.

Key Responsibilities

• Monitor customer invoices and track payment due dates, prioritizing follow-ups based on how overdue each invoice is.
• Send payment reminder emails using established company templates and conduct follow-up calls with customers.
• Communicate professionally with customers, address objections, and negotiate realistic payment commitments.
• Document customer responses, promised payment dates, collection activities, and follow-up actions accurately.
• Research alternative contact methods when standard outreach attempts are unsuccessful.
• Prepare weekly collection reports summarizing collection activities, customer account statuses, and unresolved issues.
• Coordinate with the Accounting Manager and the team responsible for invoice processing and distribution to resolve outstanding account matters.
• Follow established collection procedures while exercising good judgment when additional follow-up or escalation is required.

Qualifications and Requirements

• Previous experience in collections is preferred but not required. Candidates with call center, sales, accounts receivable, or other customer-facing experience may also be a good fit.
• Strong verbal and written communication skills, with the ability to negotiate payment arrangements professionally.
• Clear and understandable spoken English.
• Resilience and confidence when handling rejection, objections, and difficult customer conversations.
• Excellent organizational skills and attention to detail, particularly when tracking invoices and documenting collection activities.
• Dependable and persistent, with the ability to manage follow-ups and meet collection deadlines.
• Ability to follow established procedures while using sound judgment to resolve issues and determine when to escape.
• Familiarity with QuickBooks Online is an advantage.

Working Hours

9:00 AM - 5:00 PM EST

Work Setup

Remote | Colombia

Holidays

US Holidays