Renewable Energy Client Success Specialist

Emapta Global; Bogotá; Híbrido; COP 33.480.000 - 44.640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work environment

20 days vacation

Fully customized laptop

Direct exposure to clients

Emapta Academy training

Descripción de la vacante

Emapta Latam is hiring a Client Success Associate to support certification processes, deliver outstanding client experiences, and ensure regulatory compliance across multiple renewable energy markets. You will cultivate long-term global client relationships and gain exposure to top professionals in environmental markets.

The role offers a hybrid work setup in Colombia, with a standard 8:00 AM–5:00 PM EST schedule, and opportunities for upskilling through Emapta Academy.

Formación

• High school diploma or equivalent certification.
• Exceptional attention to detail.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and PDF software.
• Excellent written communication skills with internal and external stakeholders.
• Ability to work from 8:00 AM to 5:00 PM EST.

Responsabilidades

• Develop knowledge of SREC, REC, AEC, and other renewable energy markets across assigned U.S. states.
• Learn and apply state solar and renewable energy certification rules, regulations, and program requirements.
• Understand Managed Solutions services for system owners (clients) and solar installers or project developers (partners).
• Process renewable energy project applications accurately and within established timelines.
• Review application materials and communicate with clients and partners via email to obtain missing information.
• Assist with the certification and registration of renewable energy systems in applicable state programs and tracking registries.
• Deliver prompt, professional, and solution-oriented client support through email.
• Assist with new client onboarding by explaining the SRECTrade application process and services.
• Respond to client and partner inquiries regarding applications and transactions with accurate solutions.

Conocimientos

Attention to detail

Written communication

Client service

Time management

Educación

High school diploma

Bachelor's degree preferred

Herramientas

Salesforce

Microsoft Office

PDF software

Descripción del empleo

Emapta Latam is hiring a Client Success Associate to support certification processes, deliver outstanding client experiences, and ensure regulatory compliance across multiple renewable energy markets. You will cultivate long-term global client relationships and gain exposure to top professionals in environmental markets.

The role offers a hybrid work setup in Colombia, with a standard 8:00 AM–5:00 PM EST schedule, and opportunities for upskilling through Emapta Academy.