Customer Service Specialist

Arctech; Colombia; On-site; COP 120,462,576 - 200,770,960; Full time

Job summary

A renewable energy solutions company in Colombia is looking for a Mid-Senior level professional to design and execute commercial strategies for new business opportunities in the LATAM region. The ideal candidate should have a Bachelor's degree, over 4 years of experience in commercial roles, and strong analytical skills. Excellent communication in Spanish is required, and a proactive attitude is essential. This full-time position offers a chance to work in a dynamic environment focusing on the renewable energy sector.

Qualifications

• 4+ years of experience in commercial or business development roles in renewable energy.
• Proven experience leading or coordinating commercial strategies.
• Strong organizational skills and process improvement abilities.

Responsibilities

• Design and execute a commercial strategy for new business opportunities.
• Support Sales Managers by handling quotation processes.
• Analyze commercial feasibility of incoming leads.

Skills

Strong analytical skills

Excellent communication skills in Spanish

Proactive and solutions-oriented

Education

Bachelor’s degree in Business, Engineering, Renewable Energy, or related field

Job description

Overview

Design and execute a commercial strategy focused on projects ranging on new business opportunities for tracker & fixed structure across the North LATAM region (Mexico, Central America, Caribbean, and Colombia).

Responsibilities

• Design and execute a commercial strategy focused on projects ranging on new business opportunities for tracker & fixed structure across the North LATAM region (Mexico, Central America, Caribbean, and Colombia).
• Structure and manage a dedicated workflow for quotation generation, reducing response time and increasing competitiveness in the small and medium-scale solar segment.
• Support Sales Managers in the region by handling quotation processes and pre-sale activities for smaller-scale projects, allowing them to focus on large-scale strategic deals.
• Work cross-functionally with the technical and back-office teams to ensure each offer is technically viable, cost-efficient, and aligned with customer expectations.
• Analyze the commercial feasibility of incoming leads in the distributed market segment, prioritize opportunities, and guide the standardization of commercial tools and documents. Monitor market trends, client feedback, and competitor activity to refine pricing and commercial positioning for this scale of projects.
• Provide input and support in the development of bundled solutions and partnerships relevant to this project size (modules, inverters, financing, etc.).

Qualifications

• Bachelor’s degree in Business, Engineering, Renewable Energy, or related field.
• 4+ years of experience in commercial or business development roles, preferably in renewable energy or infrastructure-related industries.
• Proven experience leading or coordinating commercial strategies in new business lines or smaller-scale project segments.
• Strong analytical and organizational skills; able to structure and improve processes that impact the speed and quality of client interactions.
• Excellent communication skills in Spanish and basic English (written and spoken).
• Proactive, solutions-oriented, and able to work independently within a cross-functional regional team.
• Ideally between 30–35 years old, with a mature and collaborative attitude.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management, Customer Service, and Quality Assurance
• Industries: Services for Renewable Energy, Manufacturing, and Energy Technology