Client Success Associate

Emapta Global; Bogotá; Híbrido; COP 33.480.000 - 44.640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work environment

20 days vacation

Fully customized laptop

Direct exposure to clients

Emapta Academy training

Descripción de la vacante

Emapta Latam is hiring a Client Success Associate to support certification processes, deliver outstanding client experiences, and ensure regulatory compliance across multiple renewable energy markets. You will cultivate long-term global client relationships and gain exposure to top professionals in environmental markets.

The role offers a hybrid work setup in Colombia, with a standard 8:00 AM–5:00 PM EST schedule, and opportunities for upskilling through Emapta Academy.

Formación

• High school diploma or equivalent certification.
• Exceptional attention to detail.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and PDF software.
• Excellent written communication skills with internal and external stakeholders.
• Ability to work from 8:00 AM to 5:00 PM EST.

Responsabilidades

• Develop knowledge of SREC, REC, AEC, and other renewable energy markets across assigned U.S. states.
• Learn and apply state solar and renewable energy certification rules, regulations, and program requirements.
• Understand Managed Solutions services for system owners (clients) and solar installers or project developers (partners).
• Process renewable energy project applications accurately and within established timelines.
• Review application materials and communicate with clients and partners via email to obtain missing information.
• Assist with the certification and registration of renewable energy systems in applicable state programs and tracking registries.
• Deliver prompt, professional, and solution-oriented client support through email.
• Assist with new client onboarding by explaining the SRECTrade application process and services.
• Respond to client and partner inquiries regarding applications and transactions with accurate solutions.

Conocimientos

Attention to detail

Written communication

Client service

Time management

Educación

High school diploma

Bachelor's degree preferred

Herramientas

Salesforce

Microsoft Office

PDF software

Descripción del empleo

Power the Global Shift Toward Renewable Energy

Our client is a global leader in environmental market infrastructure, delivering advanced technology that supports renewable energy, carbon, and environmental commodity markets worldwide. Through innovative digital platforms and trusted market solutions, they help businesses, governments, and organizations accelerate the clean energy transition with greater transparency, efficiency, and scalability. Backed by continuous innovation, strategic global partnerships, and industry-leading expertise, they empower sustainable growth while shaping the future of environmental markets across international economies.

Job Description

Clean energy markets depend on trusted client partnerships and operational excellence. In the Client Success Associate role, you'll help accelerate renewable energy adoption by supporting certification processes, delivering exceptional client experiences, and ensuring regulatory compliance across multiple renewable energy markets. Build a long‑term global career with Emapta while contributing to a more sustainable future alongside top global professionals.

Job Overview

• Employment Type: Indefinite Term Contract
• Shift: Day Shift, Consecutive Off
• Work Setup: Hybrid, Colombia
• 5 days work week
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

Preferred

• Bachelor's degree in any field is preferred
• 1 to 3 years of experience in a high-volume client service environment
• Proficiency in Salesforce or other Customer Relationship Management (CRM) software
• Ability to manage multiple priorities, multitask, triage work, and handle ad hoc tasks as needed

Required

• High school diploma or equivalent certification
• Exceptional attention to detail
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and PDF software
• Excellent written communication skills with internal and external stakeholders, supported by a friendly, professional, and client-focused approach
• Ability to work from 8:00 AM to 5:00 PM EST

Your Daily Tasks

• Develop knowledge of SREC, REC, AEC, and other renewable energy markets across assigned U.S. states, including the District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and future markets
• Learn and apply state solar and renewable energy certification rules, regulations, and program requirements
• Understand Managed Solutions services for system owners (clients) and solar installers or project developers (partners) within applicable state programs
• Process renewable energy project applications accurately and within established timelines
• Review application materials and communicate with clients and partners via email to obtain missing or outstanding information
• Assist with the certification and registration of renewable energy systems in applicable state programs and tracking registries
• Deliver prompt, professional, and solution-oriented client support through email
• Assist with new client onboarding by explaining the SRECTrade application process, available services, and online account features
• Respond to client and partner inquiries regarding applications, accounts, certifications, and transactions with accurate and timely solutions

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.