Remote Web Hosting Support Specialist – AI Tools Advocate
HostPapa
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Benefits offered by this job
Job summary
Managed.com is a remote-first, global team delivering AI‑driven hosting and web services. We seek a Customer Experience Specialist to help customers solve hosting, WordPress, and email issues via phone, chat and email.
You’ll explain DNS settings clearly, guide troubleshooting steps, and address pre‑sales, sales, and billing questions while keeping satisfaction high.
Fluency in English and Spanish and strong technical support experience are required, with remote hours aligned to Eastern Time.
Qualifications
- Experience in a technical support or helpdesk role.
- Strong troubleshooting skills for websites and email systems.
- Solid communication in English and Spanish (written and verbal).
- Experience with web hosting platforms is a plus.
Responsibilities
- Provide technical support via phone, email/tickets, and chat.
- Resolve customers’ web technology issues by explaining hosting components and providing actionable guidance.
- Troubleshoot and resolve advanced website and email issues.
- Install, configure, maintain, and fix WordPress issues.
- Explain DNS settings and web design tools clearly to customers.
- Address and resolve pre-sales, sales, and billing inquiries as needed.
- Schedule and conduct callbacks to ensure a smooth support experience.
- Deliver an outstanding customer experience and maintain high satisfaction levels.
- Support other tasks or projects as assigned to meet team needs.
Skills
Tools
Job description
Managed.com is a remote-first, global team delivering AI‑driven hosting and web services. We seek a Customer Experience Specialist to help customers solve hosting, WordPress, and email issues via phone, chat and email.
You’ll explain DNS settings clearly, guide troubleshooting steps, and address pre‑sales, sales, and billing questions while keeping satisfaction high.
Fluency in English and Spanish and strong technical support experience are required, with remote hours aligned to Eastern Time.
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