Remote Video Customer Advisor — EN & Punjabi

Whizz; Colombia; Remote; COP 43,615,000 - 87,230,000; Full time

Job summary

Whizz is hiring a Virtual Customer Service Representative to assist customers remotely via live video connections. You will guide customers in selecting bikes, batteries, and services, explain pricing and plans, and help with sign-up and payments while pursuing subscriber conversion.

You will support both new and existing customers, troubleshoot basic issues, coordinate with the operations team, and maintain high customer satisfaction through clear, friendly communication and timely follow-ups.

Qualifications

• Native or fluent Hindi / Punjabi
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video throughout the day
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7)
• Comfortable using CRM systems and productivity tools
• High-speed internet connection, and headset

Responsibilities

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers
• Support customers with subscription questions, payments, and account issues
• Help customers troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining a high level of satisfaction
• Provide clear, accurate, and friendly communication to customers
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long-term relationships with our rider community

Skills

Hindi/Punjabi

English fluency

Customer support

CRM tools

Video support

Tools

CRM software

Productivity tools

Job description

Whizz is hiring a Virtual Customer Service Representative to assist customers remotely via live video connections. You will guide customers in selecting bikes, batteries, and services, explain pricing and plans, and help with sign-up and payments while pursuing subscriber conversion.

You will support both new and existing customers, troubleshoot basic issues, coordinate with the operations team, and maintain high customer satisfaction through clear, friendly communication and timely follow-ups.