Remote Travel Concierge & Support Specialist

Effortless travel solutions ETS; Cali; Remote; COP 30,000,000 - 46,000,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Job summary

Effortless Travel Solutions is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to return. You will handle inquiries, update bookings, and ensure exceptional service across channels.

The role emphasizes strong communication, prior travel or hospitality experience, and a proactive, tech-savvy approach. This is a 100% remote role with flexible scheduling and opportunities for growth within the agency, plus travel perks and industry discounts.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Organization

Tech literacy

Travel knowledge

Job description

Effortless Travel Solutions is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to return. You will handle inquiries, update bookings, and ensure exceptional service across channels.

The role emphasizes strong communication, prior travel or hospitality experience, and a proactive, tech-savvy approach. This is a 100% remote role with flexible scheduling and opportunities for growth within the agency, plus travel perks and industry discounts.