Remote Technical Support Specialist – Customer Success

Amazon; Colombia; Híbrido; COP 59.074.000 - 109.708.000; Jornada completa

Descripción de la vacante

Amazon.com Services LLC seeks a technically skilled Customer Service Associate to support Blink’s CS/Technical Support team. You’ll handle deep technical issues via phone and email, assist with home security product configurations, and advocate for customers while contributing to product improvements.

This role requires French fluency and a flexible schedule, including weekends and nights. You’ll be solving complex problems, documenting solutions, and helping customers maximize their Blink

Formación

• 2+ years of customer service experience.
• Fluent in French (spoken, written and reading).
• Willingness to work flexible shifts including weekends, nights, and holidays.

Responsabilidades

• Provide prompt, efficient, detailed service to customers via phone and email.
• Collaborate with other support teams to maintain high-quality assistance.
• Advocate for customers when issues arise and document trends for improvements.
• Understand product usage to resolve issues and maximize customer value.
• Report observations and drive improvements on the customer experience.
• Communicate solutions during critical launches and support events.
• Develop knowledge of product lines and features; support Blink subscriptions.

Conocimientos

Customer service

Flexible schedule

Microsoft Office

French language

Descripción del empleo

Amazon.com Services LLC seeks a technically skilled Customer Service Associate to support Blink’s CS/Technical Support team. You’ll handle deep technical issues via phone and email, assist with home security product configurations, and advocate for customers while contributing to product improvements.

This role requires French fluency and a flexible schedule, including weekends and nights. You’ll be solving complex problems, documenting solutions, and helping customers maximize their Blink