Technical CS Associate, Blink

Amazon

Colombia

Híbrido

COP 59.074.000 - 109.708.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Amazon.com Services LLC seeks a technically skilled Customer Service Associate to support Blink’s CS/Technical Support team. You’ll handle deep technical issues via phone and email, assist with home security product configurations, and advocate for customers while contributing to product improvements.

This role requires French fluency and a flexible schedule, including weekends and nights. You’ll be solving complex problems, documenting solutions, and helping customers maximize their Blink

Formación

2+ years of customer service experience.
Fluent in French (spoken, written and reading).
Willingness to work flexible shifts including weekends, nights, and holidays.

Responsabilidades

Provide prompt, efficient, detailed service to customers via phone and email.
Collaborate with other support teams to maintain high-quality assistance.
Advocate for customers when issues arise and document trends for improvements.
Understand product usage to resolve issues and maximize customer value.
Report observations and drive improvements on the customer experience.
Communicate solutions during critical launches and support events.
Develop knowledge of product lines and features; support Blink subscriptions.

Conocimientos

Customer service

Flexible schedule

Microsoft Office

French language

Descripción del empleo

Description

Application deadline: Aug 27, 2026

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!

Hours are Sun-Sat with a combination of 4x10 or 5x8 schedules.

Key job responsibilities

Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers when something doesn’t feel right
Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
Acting as an advocate for our customers by reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during Blink’s critical launches and support events
Working across the customer service spectrum to ensure a consistent and highest-quality level of support
Developing detailed knowledge about specific product lines and features
Driving projects that improve support-related processes
Supporting Blink Subscription service

A day in the life

As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

About The Team

Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.

Basic Qualifications

2+ years of customer service experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience with Microsoft Office products and applications
Speak, write, and read fluently in French

Preferred Qualifications

Work rotating shift schedules and variable days off

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

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