Remote L2 Technical Support Engineer (Flexible Schedule)

Supportyourapp-1; Puerto Bogotá; Remote; COP 127,311,000 - 254,623,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

International environment

USD compensation

Referral rewards

Work-life balance

Leadership development

Self-development culture

No time-tracking

Job summary

SupportYourApp is seeking an L2 Technical Support Consultant to join a multinational team in a fully remote role. You will deliver technical support via email, phone, and chat, triage issues, and collaborate with internal teams while maintaining accurate logs.

The position emphasizes strong English communication and hands-on hardware/software troubleshooting. The role requires 1–2 years in similar positions, proficiency with Windows and Linux, and a proactive, customer-oriented mindset.

Qualifications

• Excellent English communication at C1 level both spoken and written.
• 1–2 years proven experience in Technical Support Engineer, Systems Administrator, or Advanced Support Specialist.
• Hands-on experience with Windows and Linux operating systems, especially CLI/terminal management.
• Experience diagnosing, troubleshooting, and resolving hardware-related issues in technical environments.
• Solid understanding of how hardware and software interact to ensure functionality and performance.
• Experience navigating and analyzing system logs to identify issues.
• Strong troubleshooting/analytical skills and ability to adapt to changing situations.
• Customer-oriented and responsible attitude.
• Personal computer with at least 8GB RAM and stable internet (50 Mbps down, 40 Mbps up).

Responsibilities

• Deliver outstanding technical support via emails, phone calls and chats.
• Take ownership of technical issues reported by customers and triage them as needed.
• Analyze and resolve customer inquiries containing technical issues or feedback.
• Follow procedures for escalation to internal teams and stakeholders.
• Maintain records of failures, maintenance activities, and bugs.
• Contribute to and maintain the support knowledge base and documentation.
• Ensure compliance with SLAs.

Skills

English (C1)

Tech troubleshooting

Customer focus

Windows & Linux CLI

Job description

SupportYourApp is seeking an L2 Technical Support Consultant to join a multinational team in a fully remote role. You will deliver technical support via email, phone, and chat, triage issues, and collaborate with internal teams while maintaining accurate logs.

The position emphasizes strong English communication and hands-on hardware/software troubleshooting. The role requires 1–2 years in similar positions, proficiency with Windows and Linux, and a proactive, customer-oriented mindset.