Pre-Sales & Customer Retention Specialist (Flexible Hours)

Fpsinc; Puerto Bogotá; Presencial; COP 22.320.000 - 33.480.000; Jornada completa

Descripción de la vacante

Full Potential Solutions (FPS) is seeking a results-driven Call Center Retention Specialist to join our on-site Colombia team. You will handle inbound/outbound calls, support customers through order changes, reschedules, and cancellations, and contribute to reducing churn.

The role requires at least 1 year in a call center, strong communication, problem-solving, multitasking, and a customer-first attitude. Flexible hours include day/evening shifts; pre-employment screening applies.

Formación

• Experience in sales/retention and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
• Minimum of 1 year experience in the Call Center Environment
• Advanced problem-solving skills and can effectively communicate with customers and work groups
• Ability to multi-task and have organizational and data entry skills
• Strong attention to detail and the ability to follow directions
• Excellent customer service and communications skills
• Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
• Strong outgoing personality and great work ethic.
• Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
• Must be willing to go through pre-employment background and medical assessment
• Willing to work onsite

Responsabilidades

• Retention for prospect customers wishing to cancel their order
• Outbound SAV queue
• Field Technician cancellation calls
• Rescheduling service orders for prospect customers
• Review stage code orders to educate customers on installation status
• Partner with dispatch or assignment to move pending orders forward
• Modify pending orders to upgrade or downgrade speeds
• Modify pending orders to add or remove features
• Review drop status
• Modify home/email address for prospect customers

Conocimientos

Sales

Retention

Customer service

Problem solving

Multitasking

Attention to detail

Communication

Active listening

Analytical skills

Outgoing personality

Descripción del empleo

Full Potential Solutions (FPS) is seeking a results-driven Call Center Retention Specialist to join our on-site Colombia team. You will handle inbound/outbound calls, support customers through order changes, reschedules, and cancellations, and contribute to reducing churn.

The role requires at least 1 year in a call center, strong communication, problem-solving, multitasking, and a customer-first attitude. Flexible hours include day/evening shifts; pre-employment screening applies.