Remote Customer Experience Specialist

Porch.com, Inc.; Colombia; Remote; COP 35,712,000 - 37,944,000; Full time

Job summary

Porch Group is hiring a Customer Service Representative in Colombia. The role is remote, focusing on delivering first-class support to customers and the business, handling inquiries across multiple channels, and building lasting relationships.

You will work with product knowledge to resolve questions, maintain records, and ensure customer satisfaction while collaborating with other teams globally.

Qualifications

• 3+ years of experience in Customer Service or Telemarketing roles.

Responsibilities

• Provide excellent customer service with strong interpersonal skills.
• Interact with iRoofing customers via phone, web, and email.
• Learn product ranges to deliver top service.
• Respond promptly to customer inquiries.
• Resolve issues at first contact; escalate when needed.
• Maintain accurate customer records.
• Troubleshoot common issues accurately.
• Collaborate with other departments for solutions.
• Educate customers on additional products.

Skills

Customer service

MS Word

MS Excel

English proficiency

Time management

Education

High School Diploma

Tools

MS Word

Excel

Job description

Porch Group is hiring a Customer Service Representative in Colombia. The role is remote, focusing on delivering first-class support to customers and the business, handling inquiries across multiple channels, and building lasting relationships.

You will work with product knowledge to resolve questions, maintain records, and ensure customer satisfaction while collaborating with other teams globally.