Remote Customer Service Specialist

Porch Group; Colombia; Remote; COP 35.712.000 - 37.944.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Porch Group is seeking a Customer Service Representative, fully remote in Colombia, to deliver high-quality service across channels. The role includes resolving inquiries, maintaining customer records, and collaborating with cross-functional teams to ensure customer satisfaction.

The ideal candidate has 3+ years in customer service, strong English communication, and solid computer skills. This is a remote, full-time position with salary paid in COP and collaboration with Porch Group’s EOR

Qualifikationen

• High School Diploma or equivalent.
• 3+ years of experience in Customer Service, Customer Success or Telemarketing roles.
• Good/Excellent Computer Skills.
• Ability to work with MS Word, Excel.
• Excellent written and verbal communication skills in English.

Aufgaben

• Provide excellent customer service across multiple channels (phone, email, chat).
• Identify customer needs and provide accurate resolutions on first contact when possible.
• Maintain up-to-date customer records and resolve issues by coordinating with other teams.
• Educate customers on products and features to improve their experience.
• Escalate complex issues as needed and follow up to ensure resolution.

Kenntnisse

Customer service

English fluency

Time management

Professionalism

Team collaboration

Ausbildung

High School Diploma or equivalent

Tools

MS Word

Excel

Jobbeschreibung

Porch Group is seeking a Customer Service Representative, fully remote in Colombia, to deliver high-quality service across channels. The role includes resolving inquiries, maintaining customer records, and collaborating with cross-functional teams to ensure customer satisfaction.

The ideal candidate has 3+ years in customer service, strong English communication, and solid computer skills. This is a remote, full-time position with salary paid in COP and collaboration with Porch Group’s EOR