Representante del servicio de atención al cliente

Zonamerica; Colombia; A distancia; COP 30.466.800 - 36.493.200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Performance bonus plans

Competitive private health insurance for employees and eligible children

Daily meal allowance

Life Insurance

Corporate Social Responsibility opportunities

Recognition and acknowledgement programs

Descripción de la vacante

Zonamerica is seeking a Reservation Agent for its Hospitality unit, taking inbound calls for hotel reservations. The role requires excellent customer service skills, advanced English, and the ability to work full-time, including weekends. Salary is competitive at 42,000,000 COP annually, with benefits like private health insurance and meal allowances.

Formación

• 1+ years of customer service experience.
• Advanced English verbal and written skills.
• Fluent internet connection.

Responsabilidades

• Assist guests and travel agents via inbound calls.
• Provide recommendations and confirm reservations.
• Answer inquiries about amenities, services, and policies.

Conocimientos

Customer Service

English

Descripción del empleo

3 days ago Be among the first 25 applicants

Direct message the job poster from Zonamerica

Nuvola, a Sabre´s company is looking for a Reservation Agent within our Hospitality unit that takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.

This is a full-time remote position based in Colombia. Ideal candidates must be available to work 5 days a week, including Saturdays, Sundays, and national holidays with a 9-hour daily shift( including lunch break)

What does a Customer Service Reservation Agent do?

• Assist our guest and travel agents with their vacation needs via inbound calls
• Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels
• Answer inquiries pertaining to the resorts’ amenities, services, and policies
• Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc
• Serve as a liaison between the guest and hotel management to fulfill requests.

Job Requirements

• 1+ years of customer service experience
• Advanced English verbal and written skills
• Fluent internet connection
• Passion to provide a great customer experience over the phone

Work remotely

Annual Performance bonus plans

Development opportunities in country or globally

We offer a competitive private health insurance for employees and eligible children

Daily meal allowance

Life Insurance

Corporate Social Responsibility opportunities

Recognition and acknowledgement programs

The rate of pay is 42,000,000 Colombian pesos/year, across 14 pay periods, at 3 million Colombian pesos/month.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Other

• Industries

  International Trade and Development and Technology, Information and Media

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